Hotel Hermosa

Overall experience was wonderful, when we checked in they put a $100 hold on the CC she said was for incidental fees since my room was prepaid I would get my $100 back, as I was checking out another girl said I would only get $44 back since it’s $22 a day to park. Now I know this isn’t her fault so I am not blaming her but I booked through trip.com and NO WHERE IS IT stated that I have to pay for parking on the website. The girl assured me it was on the site and yes it is on the actual website. But since I booked through trip I did not know. Again not her fault I wish I would have been told but it’s okay. Other than that location was great, service and staff were great . Someone in the room next to us was smoking the good stuff and we could smell it in our room. That was the only negative but I would stay here again

the location was a nice walk to the beach, I had a rom that faced the street so it was a little noisy but I didn't specify not wanting that.

The hotel is fine and centrally located for Hermosa and Manhattan. The wifi is very slow and poor and disconnects frequently

Upon arrival, everything initially seemed fine. However, we were very disappointed with Room 338. The room was extremely small—barely enough space to move around. As a petite person, I don’t usually notice room size, but this was uncomfortably cramped. The room we selected online appeared much larger in the photos and even showed a sitting area with a table and two chairs. What we received was completely different and not reflective of what was advertised. The hotel gives the impression of being more upscale based on its photos, but in reality, it fell short of expectations. One major inconvenience was that our morning showers had no hot water on the first two days. We reported this to the front desk and finally had hot water on days three and four. Another serious issue occurred after we checked out on Monday, June 9, 2025. We accidentally left five men’s dress shirts hanging in the closet. We realized this as soon as we got home and promptly called the hotel, offering to pay for shipping via our UPS account. However, we were told that no shirts were found. I am 200% sure the shirts were left in the closet, which strongly suggests they were STOLEN by housekeeping. This experience confirms why I usually place a "Do Not Disturb" sign on the door for the entirety of our stay—to avoid having anyone enter the room. Unfortunately, this time reinforces my concern: belongings can and do get STOLEN. We will not return to this hotel and cannot recommend it to others, especially considering the lack of accountability for the STOLEN SHIRTS and the discrepancy between the advertised and actual accommodations. Attached are comparison photos of the room advertised versus the room we were given. As you can see the room is barely large enough for the two nightstands on each side of the bed. My photo was taken standing in from the the TV stand.