The service, cleanliness and decor were first rate. We had booked a luxury sea view room and the view was gorgeous. Unfortunately the room was tiny with only room for the bed and one small chair - we did not feel that particular room (226) represented good value for money (£1491 for 3 nights). Reception said they had no other room available. Other rooms were much more spacious.
The help received when one of our phones was lost while out in Hermanus, including a late checkout, was outstanding.