Premier Inn Hereford City Centre (Old Market)

This review is all about my experience of the new Premier Plus rooms. I’ve stayed in lots of Premier Inns (although prefer IHG and Hilton because of the points). However, I’ve never stayed in a Premier Plus room before so I was intrigued to try it. It was expensive at just shy of £200 a night without dinner. So, these rooms have obviously been designed by someone who rarely stays in hotels! (I’m at 132 nights this year, so far). The major annoyances with the regular rooms haven’t been addressed: 1. There’s still no heated towel rail 2. There’s still no electric / anti misting mirror 3. There’s still no soft closing loo seat Instead, some additional annoyances have been introduced: 1. There’s no instant coffee (one has to go and get it) 2. There’s nowhere to put a large suitcase. In regular rooms the sofa bed is perfect but in the Premier Plus room I ended up sharing the bed with it! 3. The ironing board takes up most of the space in the little wardrobe making it difficult to hang up shirts 4. The new glass shower door means one gets soaked with cold water turning on the shower, rather than the protective shower curtain in the regular rooms The changes are largely cosmetic. The arm chair and stool look great but I didn’t use it; the upscale coffee machine will be popular with many guests but I didn’t use it; the decor, linens and artwork is much nicer. The mineral water, fridge and upscale toiletries are great and the redeeming features. Would I pay extra for a Premium Plus room again? No, absolutely not. This is all against the backdrop of a wonderfully run hotel with great staff and better than average evening food. It pains me to leave an honest review of the Premier Plus rooms but ‘buyer beware’.

You always know you'll get clean towels, sheets and a comfy bed at a Premier Inn (and if they have been refurbished, all the better) but the reason this hotel gets five stars from me was because of the staff. We stayed two nights (in room 202) and from check-in, to dinner one night (my veggie burger was delicious), to breakfast both days (also tasty) and check out, the team (Laura, Sharon and Alison in particular) were lovely. They went above and beyond to make sure our stay was the best it could be. This was five star customer service. The whole team are a credit to Premier Inn.

We chose this hotel for its central Hereford location and because there was on-site car parking. When we arrived, the staff member on duty was already checking in another customer and so we started the self-service check in. As soon as the staff member finished with his clients, he came to assist us. We had a Premier room which was on the top floor at the end of a corridor. It was clean and had all the usual facilities. Our sleep was good, the heavy blackout curtains keeping the room dark and we were not troubled by noise – either from outside or from within the hotel. The water pressure in the shower was joyous. On this occasion, we didn't use the restaurant and so I can't comment on the quality of its offerings. Overall, this Premier Inn provided precisely what we needed without fuss or bother.

A brilliant stop from start to finish. We travelled to watch Hereford FC play. We stopped the night before. The room was lovely, breakfast was brilliant. Special mention to the breakfast team, we went down at 8:30am on Saturday 8th March. They were super friendly and helpful. The premier inn itself is super convenient. Easy access to the shops too. We will definitely be visiting again.

Stayed here to attend a VE Day dinner locally, so we didn’t fully use the facilities. Bed was comfortable enough. Matto, working on reception, could not have been more helpful. If there is a criticism, it’s that the place could do with a proper bar. What is used as the bar seems to have been an afterthought addition to the restaurant, with little seating, and staffed by reception.

Nice place and lovely staff which was laura and dom .food was spot on and the service was more than you could ask for. Xx I've really loved this hotel all the staff make you feel so welcome. I've enjoyed the room as well was so nice and tidy and great view of the shops .