Hampton Inn & Suites Rochester/Henrietta

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Hampton Inn & Suites Rochester/Henrietta

Name: Hampton Inn & Suites Rochester/Henrietta
Address: 280 Clay Rd, Henrietta, New York State, 14623, United States, 280 Clay Rd, Henrietta, 14623, United States
Price range: From €127
Rating: 4.4

280 Clay Rd, Henrietta, New York State, 14623, United States

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Highlights

Delicious breakfast

Lots to do

Free parking

Pets welcome

Amenities

Public parkingFree

Gym

24-hour front desk

Wi-Fi in public areasFree

Smoking area

Conference room

Multi-function room

Fax/copying service

All amenities

Property Description

Located just six miles from downtown Rochester and five miles from the airport, you can recharge at the Hampton Inn and Suites Rochester/Henrietta, situated just off the New York State Thruway. Whether you’re interested in exploring Rochester's many attractions within the city or taking a short excursion over to the Finger Lakes Region and winery tours, Hampton Inn and Suites Rochester/Henrietta is the perfect location for you. When you arrive, you will be welcomed by our helpful and friendly team members who will happily provide you with recommendations for favorite local restaurants or direct you to the many entertainment options nearby. With the Marketplace Mall less than half a mile away, you will also find numerous shopping opportunities available as well. Our comfortable, inviting two-story lobby has multiple seating styles for your comfort. Hang out and watch a game or socialize with family members or business colleagues. Take advantage of our large fitness center equipped with Fitness by Precor or take a quick dip in the indoor swimming pool. Grab a snack from the Suite Shop and then head up to your spacious and modern guestroom. You can catch up with work or stay connected with business associates or family with our quality free high-speed internet access. Unwind with a large selection of cable HD channels with SHOWTIME® on the 50-inch flat screen TV or connect to your favorite streaming channels for free. When it's time to get some rest, nothing beats our clean and fresh Hampton bed for a comfortable night's sleep. In the morning, wake up to fresh coffee made in our modern single cup brewers. Each guest room is also equipped with an alarm clock, microwave and mini-refrigerators to keep your beverages and snacks cool. Studio suites feature 30-percent more space and include a sitting area with sofa sleeper and a wet bar.

8.8/10

Very Good

Cleanliness8.8

Amenities8.8

Location8.8

Service8.8

All 95 reviews

Surroundings

Airport: Greater Rochester International Airport

(9.4 km)

Train: Rochester Station

(10.2 km)

Landmarks: Garden Center at The Home Depot

(440m)

Landmarks: Esporta Fitness

(570m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

King Room-Hearing Accessible-Non-Smoking

1 King bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

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Mobility Accessible King Room with Roll in Shower

1 King bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

Check Availability

2 Queen Beds Room, Non-Smoking

2 Queen bed

Has window

Free wired Internet

Non-smoking

Refrigerator

Towels

Microwave

Phone amplifier

Room Details

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Hearing Accessible Room With Two Queen Beds-Non-Smoking

2 Queen bed

Has window

Free wired Internet

Non-smoking

Refrigerator

Towels

Microwave

Room Details

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1 King bed and 1 Sofa bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

Check Availability

Studio With 1 King Bed, Sofabed-Hearing Accessible And Non-Smoking

1 King bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Towels

Room Details

Check Availability

King Studio With Mobility/Hearing Accessible Roll-in Shower-Non-Smoking

1 King bed and 1 Sofa bed

Has window

Free wired Internet

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

Check Availability

King Room-Non-Smoking

1 King bed

Has window

Free wired Internet

Non-smoking

Refrigerator

Towels

Microwave

Phone amplifier

Room Details

Check Availability

Hide Room Types

Guest Reviews

8.8/10

Very Good

95 reviews

Verified Reviews

Cleanliness8.8
Amenities8.8
Location8.8
Service8.8

Average for similar properties in Henrietta

Most Mentioned

AI Summary

The breakfast is exceptional, with a wide variety of options. Convenient location near shopping, dining, and attractions. Easy access to amenities and developments.

G‍a‍i‍t‍h‍e‍r‍D

June 17, 2024

Service at the front desk was efficient. We are elderly and a young man who worked at hotel assisted us with our luggage upon arrival and refused a tip. What a shock.🫢 Both my husband I tried to give it to him. So great beginning! Give him a raise! The cleaning staff on the 4th floor was very helpful and courteous. The best part is the location. Everything you need is within a few miles if not across the street. This will be our return choice to stay. I’m only sorry there were no warm cookies. They definitely should be given out on the weekend.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

August 17, 2025

Awful. We booked a king suite. Floor was so sticky everywhere in the room that shoes stuck to it. Carpet dirty. Debris on floor. Ice machine broken. Overall, very old and dirty room. Front desk staff said they couldn't do anything to make up for the bad experience and to call the general manager. It seemed from the glances to each other upon hearing about the sticky floors that this was not the first time it had been reported. Called general manager 2 consecutive days, leaving messages and never receiving call back. Terrible Hampton, or any type of Hilton experience - worst ever. Manager does not seem to care. First time here and last. Save yourself disappointment and do not stay here.

J‍e‍f‍f

June 11, 2025

The room wasnt ready, had no clue when available. Pool was out of order and laundry was out of order I cancelled and they still charged me $228. Worse place ever

T‍e‍d

June 3, 2025

The room is very spacious. Its also very classy with nice finishes throughout for this price point. Its very quiet and the bed was very comfortable. We usually look for Hampton Inns when we can because we know they are typically well cared for.

M‍a‍r‍l‍a

June 3, 2025

The hotel was clean. The beds need updating. Not very comfortable.

J‍o‍s‍h

June 2, 2025

Clean. Nice staff. Pool was 👍

K‍a‍t‍i‍e

June 1, 2025

On arrival to the hotel we went to check in, only to be told the card ******* sends to hotel for payment after the money for one night was taken out of our account, was declined. The employee stated she did not have the mind set to deal with it right now and gave me two keys for our room, stated she would deal with it later that night. Once to our room it appeared clean until the bathroom....the bathroom floor was covered in long black hair all over along with the shower/tub having curly hair all over it too, inside bottoms of the trash cans were also very dirty. No hand soap noted anywhere. Having a little one who is crawling/walking was very unsettling knowing the room may have not been actually cleaned. I had to clean the bathroom before use. Once it came to check out the next morning we were told by the employee that he could not find our room in the system that we were attached to. Looked under our name which then was able to find that was were in the system as a no show the night before but clearly we slept there and had been given two room keys. Money was already charged to my bank account on the May 23rd. The employee stated that we were all set because clearly we were there and had two keys which means we did not do a no show.

G‍r‍e‍g

May 29, 2025

It was a very comfortable and safe stay here. The staff was very friendly and helpful.

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: after 15:00

Check-out: Before 12:00

Front desk hours: 24/7

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds

Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast

StyleBuffet

Age	Fee
Adult	Free

Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy

DepositDeposit required

Deposit Collection MethodsA fixed amount of US$100.00 (approx. €85.18) is charged.

Deposit Payment MethodsThis property accepts credit cards

Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets

Pets are allowed on requestAdditional charge

Types of pets allowed: dogs, cats

Fee: US$75.00 (approx. €63.88) per room per stay

Service animals

Service animals are allowed on request

Age Requirements

The main guest checking in must be at least 21 years old

Paying at the hotel

Property Description

Opened: 2013
Number of Rooms: 124

Phone:+1-585-4751300

Email:ROCHE_hampton_suites@hilton.com

Frequently Asked Questions

What is the cancellation policy for Hampton Inn & Suites Rochester/Henrietta?

The cancellation policy for Hampton Inn & Suites Rochester/Henrietta varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Hampton Inn & Suites Rochester/Henrietta?

Standard check-in time at Hampton Inn & Suites Rochester/Henrietta is 15:00 and check-out time is 12:00.

Can I bring my pet inside the Hampton Inn & Suites Rochester/Henrietta?

Pets are allowed on request at Hampton Inn & Suites Rochester/Henrietta. Charges may be applicable.

How far is the Hampton Inn & Suites Rochester/Henrietta from the closest airport?

The closest airport is Greater Rochester International Airport, and it is about 12 mins from hotel by car (9.4 km).

About This Property

Nearest Airport	Greater Rochester International Airport
Distance to Airport	9.38KM
Nearest Train Station	Rochester Station
Distance to Train Station	10.24KM
Average Price From	EUR175
Hotel Star Rating	2