Red Roof Inn Richmond, VA - W Broad St

I wish I had read something like this before Photos may lead to think this property is handicap accessible. You must encounter multiple stairs to get to your room. Dogs are welcome, but there is only a hill area that has grass. Not a secure property as the rear entrance has a metal door frame that has been jimmied open beyond repair. People off the street wander in and out at all hours.

There were sunflower seeds in the bed, the bathroom had blood or poop smeared on wall by the sink, and rugs in hallways dirty. Someone had Bungie cord holding door open so anyone could walk in off the street ! Breakfast was 2 diff kinds of cold cereal and No milk for it or plain white toast and no jelly! The coffee was disgusting and Cold!! Horrible experience.

Very nice staff! Everyone works hard at this location! The room was clean, the only thing I’d say was wrong was the smell in the bathroom due to maybe some dirty mop water, but other than that very nice. I will come back for sure! Thank you!

We had reservations for 2 nights. No where on their website does it say you must be there by 4pm for check in. We arrive later in the night due to driving 4 hours and couldn’t leave until in the evening due to jobs and kids activities for school. Once we arrive we were told our reservation was canceled. We got no phone call about this or anything else. I’ve worked in a motel you can arrive at any time for check in, your reservation is still booked regardless of the time you arrive. They just needed the room because someone was there right then and there so they just gave away our room. So we ended up having to find another place to stay with 2 children so late. We travel ALOT for show choir events and stay at a lot of hotels and often don’t arrive until late however our reservation is still available once we arrive!! This place was just rude and very unprofessional.

Noisy, unclean, bad smell, and there's a problem with the shower.

Great