Residence Inn Richmond West End
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1 night
1 room, 2 adults, 0 children
All properties in Henrico County
Residence Inn Richmond West End
2121 Dickens Rd, Henrico County, Virginia, 23230, United States
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Amenities
Outdoor swimming pool
Gym
Public parking
24-hour front desk
Luggage storage
Basketball court
Business center
Wi-Fi in public areas
All amenities
Property Description
Settle in and feel at home at the Residence Inn Richmond West End an extended stay hotel nestled off of I-64, Interstate 95 and West Broad Street near the University of Richmond, Henrico Doctors, and St. Marys Hospital. Our all suite hotel offers guests a modern and comfortable place to stay with apartment like spacious suites that feature fully equipped kitchens and separate living and sleeping areas. Enjoy a hot, full breakfast each morning and stay in shape in our fitness center. Take a short drive to nearby attractions like Kings Dominion Theme Park, Lewis Ginter Botanical Gardens, and Altria Theatre.
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7.7/10
Cleanliness7.7
Amenities7.7
Location7.7
Service7.7
All 80 reviews
Surroundings
Airport: Richmond International Airport
(25.9 km)
Airport: Petersburg Municipal Airport
(61.5 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
1 Bedroom Penthouse Suite, Bedroom 1(Loft): 1 Queen, Bedroom 2: 1 Queen, Sofa Bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
5
Penthouse Suite
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
6
Queen Studio with Sofa Bed
1 Queen bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
6
Studio, 1 Queen Bed With Sofa Bed, Non Smoking (Mobility/Hearing Accessible, Tub)
1 Queen bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Microwave
Check Availability
6
Studio, 1 Queen Bed With Sofa Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)
1 Queen bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Microwave
Check Availability
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Guest Reviews
7.7/10
Good
80 reviews
Verified Reviews- Cleanliness7.7
- Amenities7.7
- Location7.7
- Service7.7
Average for similar properties in Henrico County
shmily129
July 16, 2025
Do not stay here! The place is old and dirty. Marriott should be ashamed to have their name associated with it. I wish I had read these reviews first. Additionally, I booked and paid through a third-party site, and the hotel still charged me for my room and has yet to refund it. Ironically, the manager is always unavailable to speak to me about the issue.
Guest User
June 23, 2025
This place is a dump. I am a Marriott loyalist but this was the WORST EVER hotel. The entire place is badly dated. Pool was closed. Room 621 reeked of stale cigarette smoke. Air conditioning sounded like someone put sneakers in a dryer everytime it came on. They were working on the outside though…put mulch and MANURE all around the building as we were leaving. Staff at desk was nice but tried to play the “that’s normal for an older ac card. We got in late so suffered through one night then left for the Homewood Suites down the road.
Guest User
June 13, 2025
I truly can not believe this is a Marriott. We stay exclusively at Marriott hotels and this is by far the worse one I have ever seen. It is so run down, trash throughout the complex, things broken, dirty, pool with absolutely filthy water. On top of that the area looks to be very unsafe. I think people are living here long term. When we went to get into our "Penthouse Suit" the door was barricaded my someone already in there. I will say the manager was extremely helpful and refunded our money immediately. But do yourself and favor and do not book this hotel!
Verified traveler
April 28, 2025
Staff & cleanliness=5 stars, but rooms =janky AF
The inside of the rooms and common spaces were very clean. The staff was very friendly and do their jobs very well. We enjoyed the fitness center and it looks like the pool will be great when it's open.
On the other hand, this property is in need of a major financial investment as it is janky AF. The doors often won't let you in/out, there is trash and cigarette butts everywhere outside, the drawers throughout the room are very poor quality, and the repairs are obvious and poorly executed.
Kevin R
April 28, 2025
Staff was great.
Lila
April 27, 2025
Location close to everything
Verified traveler
April 22, 2025
Outdated property in dire need of modernization
This property hasn’t been refurbished in many many years! Hard to believe Marriott still allows their name on it. Would not go back.
Antionette
April 13, 2025
The staff was very professional and I loved the property.
Roza
April 4, 2025
They did not clean the room daily
I was told they do it every 3days
The lady in dining room was very friendly and helpful
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Gym
Public parking
Additional charge
24-hour front desk
Luggage storage
Basketball court
Business center
Wi-Fi in public areas
Outdoor swimming pool
Gym
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking, and Charge, US$10.00 (approx. PHP 581.75) Daily. Reservation not needed.
Public parking
Additional charge
Front Desk Services
24-hour front desk
Luggage storage
Languages Spoken
Spanish
Food & Drink
Alcohol-free rooms (on request)
Lobby bar
Room service
Halal meals provided
Off-site
Health & Wellness
Kayaking
Off-site
Basketball court
Gym
Public Areas
Picnic area
No smoking in public areas
Garden
Elevator
Cleaning Services
Clothes dryer
Laundry service (on-site)
Additional charge
Business Services
Postal service
Fax/copying service
Business center
Accessibility
Assistive listening devices
Braille signs
Handrails on stairs
Accessible rooms available
Pool ramp available
Stair-free main entrance
Safety & Security
First aid kit
Intruder alarm
Smoke detector
Fire extinguisher
CCTV in public areas
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
If you plan to arrive after 23:00 on your check-in day, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeWestern
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$300.00 (approx. PHP 17,452.41) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs, cats
Fee: Contact the property for details
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1985
- Renovated: 2017
- Number of Rooms: 62
Settle in and feel at home at the Residence Inn Richmond West End an extended stay hotel nestled off of I-64, Interstate 95 and West Broad Street near the University of Richmond, Henrico Doctors, and St. Marys Hospital. Our all suite hotel offers guests a modern and comfortable place to stay with apartment like spacious suites that feature fully equipped kitchens and separate living and sleeping areas. Enjoy a hot, full breakfast each morning and stay in shape in our fitness center. Take a short drive to nearby attractions like Kings Dominion Theme Park, Lewis Ginter Botanical Gardens, and Altria Theatre.
Frequently Asked Questions
What is the cancellation policy for Residence Inn Richmond West End?
The cancellation policy for Residence Inn Richmond West End varies depending on the type of room and booking conditions.What is the cancellation policy for Residence Inn Richmond West End?
What are the check-in and check-out times at Residence Inn Richmond West End?
Standard check-in time at Residence Inn Richmond West End is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Residence Inn Richmond West End?
Does Residence Inn Richmond West End provide breakfast?
Yes, Breakfast is offered at Residence Inn Richmond West End. Breakfast option(s): Western. Does Residence Inn Richmond West End provide breakfast?
Can I bring my pet inside the Residence Inn Richmond West End?
Pets are allowed on request at Residence Inn Richmond West End. Charges may be applicable.Can I bring my pet inside the Residence Inn Richmond West End?
How far is the Residence Inn Richmond West End from the closest airport?
The closest airport is Richmond International Airport, and it is about 21 mins from hotel by car (25.9 km).How far is the Residence Inn Richmond West End from the closest airport?
About This Property
| Nearest Airport | Richmond International Airport |
|---|---|
| Distance to Airport | 25.93KM |
| Nearest Train Station | Ashland Train Station |
| Distance to Train Station | 28.8KM |
| Average Price From | PHP10165 |
| Hotel Star Rating | 3 |