Brian L
September 21, 2024
We had never stayed at the Hampton Inn Hendersonville but were impressed by the customer service initially. We called from our prior hotel in Asheville before check out and Justin said he would get us in to a room. He said, just come over and the first room available would be ours. Upon arrival, we were greeted by a woman who became upset when I didn’t immediately and quickly give her the information she needed to look up our reservation. She then said she had a room she could put us in. I had originally chose a room in the back near the stairs thinking it would be quieter. The room she put us in instead was on the front of the building right above the entrance to the building, third floor right near the elevator and ice dispenser. Late in to the night even well after midnight and even over a white noise machine we bring with us and use, we could easily hear room doors open and close loudly. We could also hear guests filling their ice buckets. This would happen every 15 to 20 minutes or so and continued past 1 or2 am. We got very little sleep. I knew this hotel was a little older. The rooms are small. The furniture is dated and are things I would purchase at a thrift store. I would not recommend staying here unless you have no other options and or loud noise throughout the night doesn’t keep you awake or bother you.