Premier Inn Helston

Myself my partner and my elderly mum stayed at Helston premier inn for 2 nights. While my partners and 1 room was perfect my elderly mum who has mobility issues was given a ground floor accessible room which unfortunately was entirely suitable. The shower was over the bath which was impossible for her to get into so she couldn’t shower for the 2 days staying and had to use the sink. Other than that the hotel and staff are lovely.

Arrived in very early hours of 14/04/25 with a bunch of work colleagues and waited, told by receptionist himself when he appeared that we had woken him up! Breakfast was already paid for but told by receptionist that I have to book a time for breakfast across the way at the pub, which I did. As with Premier Inn, couldn’t really fault the room, it was clean, bed comfy and had everything that was needed for an overnight stay so can’t fault it. Went to breakfast about 3hrs after I had checked in, (0630) walked into an empty pub to be told by the lady that a time had not been booked. When I said, it had only been a few few hours ago it was booked by reception, I was met with huffing, puffing, her looking through the bookings list, still mumbling and basically called me a liar , I corrected her and said don’t speak to me in that tone, at which point she looked around a completely empty pub as if struggling where she would sit me, walked to the nearest table and said it’s buffet help yourself. She not only needs a lesson in customer service but also basic manners. I see the lad from reception outside smoking when I went back and he assured me he had booked it. Not a great impression of the staff from what is a nicely situated decent hotel.

We have stayed at a lot of premier inn's and this one didn't disappoint. We were welcomed by a lovely receptionist who made us feel very welcome. The room was lovely and clean and the bathroom spotless. Thank you , we will definitely return to stay and will recommend.

Had a Good Experience at Premier Inn Helston. Site well located with plenty of parking. Staff very welcoming and friendly. Restaurant next door provides breakfast. All in all a god stay. No complaints...............................................................

Hotel aspect very good and value for money. Restaurant very poor. Hostess did not acknowledge us, and continued to chat to her friends?? So when she did come over I had a conversation with my wife, just to make Hostess aware of how bad her actions were. On paying the bar man split the bill for us, then said he could not take any tips. I told him that was just as well as I had no intention of leaving a tip.

Kacey and Lynne are the best receptionist staff. Always happy and welcoming. I’ve stayed at various Premier Inns all over the country and the atmosphere here is the best by far. Rooms are as you would expect the old original and new extension.