Hellaby Hall Hotel, BW Signature Collection

Good service and great location

I’ve used this hotel a lot previously. I wont stay here again. Its gone down hill in the last 6 months. The staff are all miserable and the place is tired. I am amazed best western put their name to this place. The owners and managers should be ashamed.

We always have a great time when staying here , Pam at check in was so friendly and helpful from the moment we arrived until the moment we checked out , a real credit to the Hotel. We had a very pleasant room on the 1st floor , with a separate sitting area , large desk and chair , very comprehensive tea and coffee tray , large fan and very comfy beds. The shower room had very good quality toiletries , lovely large fluffy towels and a powerful shower with plenty of hot water. The bedroom and bathroom were spotlessly clean ( as was the rest of the hotel ). The grounds are beautifully kept and we enjoyed sitting with a refreshing drink on the terrace watching the rabbits playing on the lawns. The original part of the hotel is well preserved and a very interesting building to explore. The leisure Facilities are first rate with a large pool , jacuzzi , sauna and steam room - we used the pool twice during our stay and on the first visit we were the only people there ! The facilities are again very well kept and very clean. The staff here are also very friendly and helpful. We had a delicious breakfast - again watching the rabbits playing on the lawn - the food was cooked perfectly and very well presented . A large choice of hot and cold food , drinks and fruit. Again the staff were so friendly and helpful. The whole hotel exudes a relaxing , calm and friendly atmosphere , a real oasis . We have booked for next month !