SureStay Hotel by Best Western Helen Downtown
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1 night
1 room, 2 adults, 0 children
All properties in Helen

SureStay Hotel by Best Western Helen Downtown

8396 S Main St, Helen, Georgia, 30545, United States
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We Price Match
hotel overview picture
Highlights
Lots to do
Free parking
Pets welcome
Amenities
ParkingFree
24-hour front desk
Wake-up call
Wi-Fi in public areasFree
Golf course
Smoking area
Multi-function room
Heated pool
All amenities
Property Description
Centrally located on Main Street where the village shops, restaurants, and festivals are all within easy walking distance, the SureStay Hotel Helen Downtown is the premier lodging destination in Helen, Georgia. Enjoy your stay!
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8.5/10
Very Good
Cleanliness8.5
Amenities8.5
Location8.5
Service8.5
All 101 reviews
Surroundings
Train: Gainesville, Georgia
(54.8 km)
Landmarks: Georgia Mountain Coaster
(150m)
Landmarks: Pirate's Cove Adventure Golf
(150m)
Landmarks: Helendorf River Inn, Suites & Conference Center
(160m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

King Suite with Whirlpool and Fireplace
6

King Suite with Whirlpool and Fireplace

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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2 Double Beds, Non-Smoking, Microwave And Refrigerator, Flat Screen Television, High Speed Internet Access, Coffee Maker
5

2 Double Beds, Non-Smoking, Microwave And Refrigerator, Flat Screen Television, High Speed Internet Access, Coffee Maker

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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King Suite with Balcony
7

King Suite with Balcony

1 King bed
Has window
Non-smoking
Refrigerator
Microwave
Private toilet
Balcony
Room Details
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Accessible-2 Double, Mobility Accessible, Bathtub, Non-Smoking
4

Accessible-2 Double, Mobility Accessible, Bathtub, Non-Smoking

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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King Suite with Whirlpool
6

King Suite with Whirlpool

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
1 King Bed, Non-Smoking, Microwave And Refrigerator, Flat Screen Television, High Speed Internet Access, Coffee Maker
4

1 King Bed, Non-Smoking, Microwave And Refrigerator, Flat Screen Television, High Speed Internet Access, Coffee Maker

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
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Guest Reviews

8.5/10
Very Good
101 reviews
Verified Reviews
  • Cleanliness8.5
  • Amenities8.5
  • Location8.5
  • Service8.5
Average for similar properties in Helen
Most Mentioned
P‍r‍a‍c‍t‍i‍t‍i‍o‍n‍e‍r‍6‍8‍7‍9
April 5, 2025
In the city of Helen, opposite the mountain coaster, shopping and dining are all within walking distance, and parking is free. Many parking lots in downtown Helen charge $10. The free breakfast is a bit simple, with no freshly cooked hot food, but there are corn flakes, microwaved hamburgers and bread, bagels, and yogurt, boiled eggs and milk in the refrigerator. There is also water, hot coffee, and juice. The fruits include oranges, bananas and apples. Considering the quality of service, the price of accommodation in downtown Helen is considered cheap.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 29, 2025
DO NOT STAY AT THIS HOTEL! I've never stayed at a BW for a lot of reasons but I didn't want to pay a lot and was trying to save a few bucks! I did my research and the reviews were good. I took the chance and booked it. When we arrived, our room had mold on the ceiling and the curtain that hangs above the AC. The AC was blowing but not cold enough and there was a humidifier on the dresser. The office lady said there is one in every room. When I told her I couldn't stay in the room because of the mold, she right away told us she didn't have any rooms to switch us to. After I made it clear we could not stay, she said well the room was treated for mold but I can come and spray it with Fabreze 🤦 I don't have a problem with an old hotel but I cannot stay when there is mold. The room smelled moldy, earthy smell and damp. The pictures don't show much but there are dots of mold on half of the ceiling. I'm not sure if that was the only room like that or all the rooms have mold but people seem to not mind🤷 or perhaps the reviews are not real. Who knows....all I know is that Fabreze wasn't going to cut it and my daughter's throat was already itching. We ended up at the hotel I had originally looked at....thank God we got the last room. Don't book a cheap hotel....you may end up in a really bad one. ******* immediately apologized and refunded my money.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 19, 2025
My husband and I lodged here the night of July 7th. We had a king bed room. We were in the building across the parking lot from the front desk - room 225. Our room was clean, I could tell there had been recent rennovations to it. We were recognized as Diamond Select BW Rewards member - which is great to receive the free water and snack. One thing we were surpruised by is that coffee makers have been removed from the rooms - and per front desk - it's a new BW poilcy. Had we known - we would have brought our travel coffee maker for the over night stay. This hotel is quaint. Front desk staff helpful. We walked from our hotel over the small town - which is only 2 miles long. If in the area again - we would stay here - we found it convenient, pleasant staff and for the most part our room was comfortable - everyone has their own preference of bed firmness and pillows :-) The breakfast was sufficient - it's more continental - no hot items provided - but there are some items you can microwave if you choose them. Nice hotel.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 20, 2025
We enjoyed our stay here. Perfect location walking distance close to everything. Clean rooms and great staff. The heated pool was a bonus. Breakfast selection was great too. The kids and I enjoyed our stay and we plan to book again for October Fest.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 16, 2025
Worst western. Had 2 double beds, I rolled over while sleeping, bed frame broke & dropped me on the floor. Used the other, terrible, back still hurts, bathtub is deep without rough treads or bathmat. Very slippery & dangerous. Place is older and not a lot of care & maintenance.
M‍a‍r‍k
May 1, 2025
We were pleased with our service and breakfast during our stay.
M‍a‍x‍i‍m‍u‍s
April 28, 2025
Not that standard
G‍a‍b‍r‍i‍e‍l‍a
April 28, 2025
Loved my stay in this quaint and picturesque hotel! Staff was super friendly and welcoming. Room was clean and comfy, plus there was plenty shampoo, conditioner, hand wash and body lotion available (and not the little bottle kind) They do not offer a continental hot breakfast, but there is free breakfast (bagles, toast, fruits, cereals, yogurt, juices, milk, coffee, tea and muffins)
H‍a
April 24, 2025
Fun trip. Loved the bar there. Breakfast was wonderful with lots of options!

Services & Amenities

More Amenities
Internet
Pool
Parking
Parking is available Off-site parking.
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
TypeWestern
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: US$15.00 (approx. PHP 872.63) per pet per night

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 21 years old

Paying at the Hotel

Property Description

  • Number of Rooms: 58
Centrally located on Main Street where the village shops, restaurants, and festivals are all within easy walking distance, the SureStay Hotel Helen Downtown is the premier lodging destination in Helen, Georgia. Enjoy your stay!

Frequently Asked Questions

What is the cancellation policy for SureStay Hotel by Best Western Helen Downtown?

The cancellation policy for SureStay Hotel by Best Western Helen Downtown varies depending on the type of room and booking conditions.

What are the check-in and check-out times at SureStay Hotel by Best Western Helen Downtown?

Standard check-in time at SureStay Hotel by Best Western Helen Downtown is 15:00 and check-out time is 11:00.

Does SureStay Hotel by Best Western Helen Downtown provide breakfast?

Yes, Breakfast is offered at SureStay Hotel by Best Western Helen Downtown. Breakfast option(s): Western.

Can I bring my pet inside the SureStay Hotel by Best Western Helen Downtown?

Pets are allowed on request at SureStay Hotel by Best Western Helen Downtown. Charges may be applicable.

About This Property

Nearest Train StationGainesville, Georgia
Distance to Train Station54.78KM
Average Price FromPHP11868
Hotel Star Rating2