SureStay Hotel by Best Western Helen Downtown

DO NOT STAY AT THIS HOTEL! I've never stayed at a BW for a lot of reasons but I didn't want to pay a lot and was trying to save a few bucks! I did my research and the reviews were good. I took the chance and booked it. When we arrived, our room had mold on the ceiling and the curtain that hangs above the AC. The AC was blowing but not cold enough and there was a humidifier on the dresser. The office lady said there is one in every room. When I told her I couldn't stay in the room because of the mold, she right away told us she didn't have any rooms to switch us to. After I made it clear we could not stay, she said well the room was treated for mold but I can come and spray it with Fabreze 🤦 I don't have a problem with an old hotel but I cannot stay when there is mold. The room smelled moldy, earthy smell and damp. The pictures don't show much but there are dots of mold on half of the ceiling. I'm not sure if that was the only room like that or all the rooms have mold but people seem to not mind🤷 or perhaps the reviews are not real. Who knows....all I know is that Fabreze wasn't going to cut it and my daughter's throat was already itching. We ended up at the hotel I had originally looked at....thank God we got the last room. Don't book a cheap hotel....you may end up in a really bad one. ******* immediately apologized and refunded my money.

My husband and I lodged here the night of July 7th. We had a king bed room. We were in the building across the parking lot from the front desk - room 225. Our room was clean, I could tell there had been recent rennovations to it. We were recognized as Diamond Select BW Rewards member - which is great to receive the free water and snack. One thing we were surpruised by is that coffee makers have been removed from the rooms - and per front desk - it's a new BW poilcy. Had we known - we would have brought our travel coffee maker for the over night stay. This hotel is quaint. Front desk staff helpful. We walked from our hotel over the small town - which is only 2 miles long. If in the area again - we would stay here - we found it convenient, pleasant staff and for the most part our room was comfortable - everyone has their own preference of bed firmness and pillows :-) The breakfast was sufficient - it's more continental - no hot items provided - but there are some items you can microwave if you choose them. Nice hotel.

Worst western. Had 2 double beds, I rolled over while sleeping, bed frame broke & dropped me on the floor. Used the other, terrible, back still hurts, bathtub is deep without rough treads or bathmat. Very slippery & dangerous. Place is older and not a lot of care & maintenance.

We were pleased with our service and breakfast during our stay.

Loved my stay in this quaint and picturesque hotel! Staff was super friendly and welcoming. Room was clean and comfy, plus there was plenty shampoo, conditioner, hand wash and body lotion available (and not the little bottle kind) They do not offer a continental hot breakfast, but there is free breakfast (bagles, toast, fruits, cereals, yogurt, juices, milk, coffee, tea and muffins)

Fun trip. Loved the bar there. Breakfast was wonderful with lots of options!