The overall experience was mixed, so I'll share my positives and negatives separately.
Negative review:
The service was terrible. When I called customer service to ask if I could use the washing machine, they acted like I was being irritating. I've traveled a lot, and I've never experienced this kind of behavior in other hotels. Then I decided, since I don't like answering the phone, I might as well add them on WeChat. Customer service sent me this: (What does it mean? I don't care, but as a guest, the experience was undoubtedly terrible.) (Photos and audio recordings included.)
I made four calls that day. The first was to ask how to get to the hotel from the train station. The second was to ask customer service about the B&B I couldn't find near the residential area. The third was to ask about check-in because the hotel didn't have a front desk. The fourth was to inquire about the washing machine. These were all reasonable requests for a guest, and the last call was around 9:30 PM, not too late. This hotel acted like a superstar while addressing reasonable requests.
While the request was addressed, the attitude was simply terrible. It made for a less than enjoyable trip.
It's not the hotel's fault, but here are some of the negative aspects of my stay:
(I checked in on January 31, 2024, and I'm not sure if this will improve.) Downstairs, I don't know if they were either building or unloading, but it was incredibly noisy. I could still hear the hum of traffic until 2 a.m., which was very disturbing. (I also have a video and photos of the noise, taken from my hotel room. If you turn up the volume, you can hear the noise I recorded.)
Positive aspects:
The room was generally fine, matching the photos. The bed was a perfect firmness, and the bathroom had separate wet and dry areas. (There were two lights in the bathroom, one of which didn't work, but the other was working, so it wasn't a problem.)
The neighborhood is great! Lots of greenery, making it a pleasant walk!
If your laundry doesn't dry properly, you can go up to the rooftop (one floor above the B&B). However, the B&B's washing machine was a bit dirty. My clothes smelled bad after washing, so I went downstairs and bought a bottle of 84 for soaking. I don't recommend using it.
Staying near the port is only ten yuan more. While the rooms don't have this kind of decor, the staff I encountered there were warm and friendly. They answered all my questions about the room and introduced me to many local attractions, even joining me in on the fun. It was a much better experience.
This is just for your reference; make your own choice.
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