Pet friendly Hotels Heidelberg

First of all during this critical moments in the world due to the COVID 19 safety it’s out of great importance! This hotel has it, all personal where wearing masks and everyone is responsible. Very professional and friendly hotel personnel, I had a shower head problem and Hotel tech arrived in a min, replace it in the blink of an eye. I felt welcome safe and take good care of. With this review I would like to thank all the hotel stuff for doing such a great job and hope to see you again on my next booking.

We walked to the hotel from the hautbahnhof, not far, about 800m A little far from the old town, maybe 20-30 minutes walk, but we got plenty of exercise. We could have taken a tram if we wished though from close to the hotel. Our Premium room was very good. Very spacious and comfortable. The bar staff were friendly and welcoming (especially Babu who we enjoyed talking to very much) Beer prices for the Heidelberger beer very competitive (unusual for a hotel bar) and a free drink for every day we didn't have housekeeping. The room was a bit warm for us but we would open the window to cool down for a while. Not sure how it would work in summer as the air-conditioning didn't do much. We would recommend this hotel and would stay here again if we return to Heidelberg.

It is indeed an aristocratic family's property with a 150-year operating history. This hotel is surrounded by several houses, so there is a courtyard with a fountain in the middle. The door is small, but it is beautiful inside. Because I booked a 30-square-meter double comfort room, which is 10 square meters larger than the ordinary room type, I paid special attention to it. At first, I was given room 326, which has a balcony, but the room area is very small. I went downstairs to negotiate in time. The front desk beauty service was very good. She took the other two room cards and asked me to choose one by myself. I chose 346, which is a corner room, much larger than the previous one. The toilet and bathroom are two separate rooms, which is very good. There is also a separate cloakroom. The room window faces the small garden, which is very beautiful. Because the hotel is composed of several houses, they also explained that each room and apartment are different. You can express your preferences when checking in next time. The breakfast is great. It is the best experience of my trip to Germany this time. Of course, the room price is also the most expensive. This is the first time I have seen a hotel with more waiters than guests. There are free drinks at breakfast. This is the only one I have encountered. Hotels run by aristocrats are different. They pay attention to every detail. As soon as you check in, they will put flowers, give you small desserts and welcome cards. All these details really make people feel happy from the bottom of their hearts!

Overall a very fine hotel. Staff was very helpful and friendly. Good location if you are planning on traveling by train or FlixBus since you are very close to their stations. The breakfast buffet is very extensive and well operated. We also ate once for dinner ate at the hotel restaurant and the hamburgers and fries are exceptional. (We had young adults in our group.) The Executive Lounge has a great view of the river if you have access. One warning. If you need an accessible bathroom, this is NOT the place for you. The showers are old school in a high wall bath tub. The other caution is the location is not adjacent to the Old Town. You may need to use buses, trams, or Uber/taxicab.

We traveled by train so this hotel was perfect, very short walk from the main station, maybe 150 feet. We did not know check in was 3:00 so paid 15€ to check in early taking a lesser room for the same price. IBIS allows early check in / late checkout for a 90€ annual fee. Breakfast was basic so we skipped that. Unfortunately McDonalds next door closed about 4 months earlier. As for lunch, the Thai restaurant (Asia Box) in the main station was very good and there is a grocery store in the station too. Our room on the 1st floor was small but clean with 2 beds. The bathroom was very small but this is the only room we saw. Street noise was minimal. Train, tram and bus lines converge here so you cant beat the location. I suspect they have parking for a fee but because we arrived by train, I am not sure.

This hotel is in an historic building. The ceilings are high and our room was a deluxe double and very spacious. The breakfast buffet was delicious and had a wide variety of foods--from fresh baked bread, to make your own waffles, to cheeses, eggs and other foods. The staff at the buffet was very helpful and lovely. The hotel is well located just a few blocks from the Alstadt (old city) and it was easy to walk everywhere from there. It's also right next to the bus/tram station. However, a few things you need to know before you book this hotel. 1) The reception desk is only staffed until early evening. 2) Housekeeping is sporadic. We were there for 6 nights and the room was only cleaned once. 3) There is no air conditioning. We had a fan in the room and opened the windows and it was bearable at night, but not super cool. On a very hot day or night this could really be an issue. 4) With the windows open, it is really noisy, particularly because the bus and tram station is right across the street. 5) There is no shampoo or conditioner provided--only hand soap at the sink and body soap in the shower. However, there's a drug store across the street where you can get what you need. 6) There are small sets of stairs that you may have to go up and down on the floor where the rooms are. If you have mobility issues, try to ask about this when you book so that you get a room where this won't be an issue. We had a very nice stay, but those are things I would have liked to know before I booked, so I thought I'd include them in a review.

This is a very nice, business traveler type hotel. Room was very comfortable and clean. We had a couple of problems, though: 1) we reserved a room with twin beds, and we were given a room with the beds made up as one king bed—we couldn’t separate them and it was too late to get a different room; and 2) the lights in the hallway on our floor didn’t work until they were able to fix them the next morning (that was worrisome). There was some renovation going on which seems to explain the lighting issue. The hotel was about halfway between the train station and the old town, with a tram stop almost directly in front, so it was very convenient.

The hotel was easy to reach from the Autobahn and there is enough parking space by the hotel. The parking is free and the rooms are nice, modern and big enough. The breakfast is OK and enough variety. We booked a second night, the staff is very nice and helpful. There is a tram nearby to get into town. We walked wich was a nice walk but far - therefor the old town is spread out a long woy. We took a ”lime scooter” back to the hotel - wich was fun - there a plenty room on the bikepathes. The hotel is nice and quited and the beds where good there I would recommend it. There is 24 hours check-in available.

There is no front desk at 9 o'clock in the night. The train is late and it takes a while to get the key problem. Trip.com helped solve it. But this code I think I can send it early in the future to avoid going out in the middle of the night. Close to the station

Fortunately, we're able to cancel our reservation, literally the last minute for free. The hotel staff was really unprofessional, unfriendly, and unhelpful upon our arrival. One of the ladies behind the check in counter barely spoke English. We had to wait 30min before our rooms would be ready, she did not offer us to put away our luggage (after I asked we were shown in the o the storage room, nobody helped us carry the bags..ans the room was left with the door open and without any surveillance from the staff). There was no clean glasses by the water container. As we sat on the hotel restaurants terrace to wait, nobody came to ask whether we wanted anything to dirnk. We then went to check out the roof top terrace. It was dirty, full of dried leaves... No access to wc. After these few disappointing experiences within 30min upon our arrival, we decided to give friendly feedback to the staff and see our options for cancelation, especially if we're not offered a proper excuse and/or upgrade. We were told that they're very busy and that that's the reason they can't deliver good service (note: their main job in this industry is to serve their guests, us, thus). WE WERE THE ONLY PEOPLE, BOTH AT THE CHECK IN COUNTER, AS WELL AS RESTAURANT AND ROOFTOP. Very happy with our decision to cancel this reservation and to have found a much better place to stay in the town center (Qube Bahnstadt was really far from the old town).