Hotel Trio Healdsburg

The hotel provides spacious, modern rooms with full kitchens, fitness center, and shuttle service. Conveniently located near downtown. Guests praise the friendly staff, complimentary breakfast, and clean, spacious rooms.

This used to be a good hotel when we first visited a few years back. However, it is now an average property with terrible lobby staff behavior. We booked two rooms for this short trip with our friends. Instead of asking us if both rooms had a car, they just assumed we did and added $20 for each room. It is bad enough for this place to charge for parking (it’s not like this is in a downtown area and they don’t have parking spaces), but to add parking fees for both rooms is just a scam. When I called to highlight this error, the person just made an excuse that the system automatically adds it. Really??? We had prepaid for both rooms and I had specifically picked the kind of rooms we wanted. However when we checked in, we got one accessible room and there were no other options. How the hell does a hotel take my money several days ago for a specific room and then just gives me an accessible room. When I called the front desk, the person was not only unhelpful, he was slow, as he needed several minutes to just follow up on one request. Lastly, the breakfast is average, and the hot breakfast items were not replenished for more than half an hour, as they forgot to make it in advance when it ran out.

Nice and clean property located just a mile from downtown Healdsburg. Really liked the full kitchen this made it really comfortable stay for my family. I wish, however that the pool was heated since my kids really wanted to use the pool.