The Capitol Hotel Sydney, an EVT hotel

The Capitol Hotel Sydney, an EVT hotel Reviews

The Capitol Hotel Sydney, an EVT hotel

3 Campbell St, Haymarket, New South Wales, 2000, AustraliaView Hotel Details
The Capitol Hotel Sydney, an EVT hotel
The Capitol Hotel Sydney, an EVT hotelThe Capitol Hotel Sydney, an EVT hotelThe Capitol Hotel Sydney, an EVT hotel
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The Capitol Hotel Sydney, an EVT hotel Guest Reviews

4.5/5
Great
73 review
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(73)
Positive reviews(70)
Reviews with photos/video(17)
Great location(29)
Awesome stay(24)
Clean and tidy(15)
Convenient location(14)
Easy to get around(11)
Great service(10)
Small room size(9)
Negative reviews(3)
alicia
King Room
Stayed in Nov 2024
Couples
2 review
3.5/5
Posted on 19 Nov 2024
My recent 7-day stay. While the location of the hotel is fantastic and made our trip convenient, there were some concerns regarding cleanliness that I feel need to be addressed. During our stay, my husband and I noticed that the cleanliness of the room, particularly the bedding, did not meet expectations. We were uncertain if the sheets were changed during our stay hence made a request at the front desk that our bedding needs to be changed. On several occasions, after returning to our room late in the evening, we found that the sheets were still dirty, which was quite disappointing. As guests on holiday, we expected a certain level of cleanliness, particularly with something as fundamental as bed linens. Unfortunately, we were too tired to address it with the front desk at the end of long days. We ended up sleeping on just one side of the bed. I believe that with a little more attention to detail in housekeeping, this could be an area for significant improvement. Cleanliness is one of the most basic expectations when staying at a hotel, and I hope this feedback helps ensure future guests do not encounter similar issues.
Response from Property: Good evening, Alicia,Thank you for sharing your detailed feedback. While we’re glad you found our location convenient, we sincerely apologize for the concerns regarding cleanliness during your stay. This does not reflect the high standards we aim to uphold, and we deeply regret the inconvenience caused to you and your husband.Your comments about the bedding and housekeeping have been shared with our team to ensure immediate improvements are made. Kind regards,Thomas
Dzung
Queen Room
Stayed in Nov 2024
Travel with friends
32 review
4.7/5
Amazing
Posted on 30 Nov 2024
Near city center and easy to go around. Maybe will be back next time.
Response from Property: Dear Dzung,Thank you for choosing to stay with us at The Capitol Hotel Sydney and for sharing your feedback. We're delighted to hear that you found our location convenient for exploring the city.We hope you had a pleasant stay and look forward to welcoming you back on your next visit to Sydney. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.Best regards,LeonDuty Manager - The Capitol Hotel
Guest User
King Room
Stayed in Sep 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on 14 Nov 2024
Overall nice. Will book again if in area. Airport - train - hotel in under 45 min. Convenient to most places I needed to go. Service at front desk was great, service at breakfast was cold. Breakfast is not the greatest but acceptable.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us! We're so glad you found The Capitol Hotel Sydney convenient and enjoyed our location's easy access to the airport and local areas. It’s also wonderful to hear that our front desk team made a positive impression.We apologize, however, that your experience with our breakfast service wasn’t up to your expectations. We're taking your feedback on board to improve both the warmth of our breakfast service and the variety we offer to ensure each guest has a fantastic start to their day.We appreciate your honest feedback and look forward to welcoming you back in the future!Warm regards,Leon - Duty Manager
Anonymous User
King Room
Stayed in Sep 2024
Travel with friends
15 review
4.5/5
Great
Posted on 9 Sep 2024
Really nice hotel, definitely feels more like 4 stars than 3. Everything is great, the staff greats you at check-in and the decor was nice. I’d wish the reception was at the ground floor, rather than at Level 2 - but this is just a small issue. Overall, I enjoyed my stay!
Response from Property: Dear Guest, Thank you for your feedback! We’re delighted you felt our hotel exceeded expectations. We’re glad you enjoyed your stay overall and look forward to welcoming you back! Regards, The Capitol Hotel Team
ANST
Queen Room
Stayed in Agt 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on 1 Sep 2024
Nice hotel with a great location, right in the middle of CBD area. Central station is a few minutes walk away and Chinatown tram station is just outside the hotel. Staff was helpful
Response from Property: Dear ANST, Thank you for your feedback! We're glad you enjoyed our central location and found the staff helpful. It's great to hear the convenience of nearby transport worked well for your stay. We hope to welcome you back soon! Regards, The Capitol Hotel
Guest User
King Room
Stayed in Okt 2024
Family
1 review
5.0/5
Outstanding
Posted on 16 Okt 2024
really nice and friendly staff. Close to China town and tram station. Convenient to go to anywhere
Response from Property: Dear Guest, Thank you for the review! We’re glad you found our staff helpful and enjoyed the convenient location near Chinatown and the tram station. Hope to see you again soon! Regards, The Capitol Hotel
MING TING
King Plus Sofa Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on 13 Okt 2024
Really great room and services. The site is convenient, but the clean services needs to be improved.
Response from Property: Hello Ming Ting, Thank you for your feedback! We are glad you enjoyed the room and found the location convenient. We will definitely look into improving our cleaning services. Hope to see you again soon! Regards, The Capitol Hotel
thBT
Deluxe King Room
Stayed in Agt 2024
Couples
58 review
5.0/5
Outstanding
Posted on 5 Agt 2024
Hotel is located next to chinatown station very convenient. Very clean, cosy and chill a great stay in Sydney.
Response from Property: Good afternoon, thBT,Thank you for the 5/5 review! I'm very happy to hear you had a great stay with us. I hope you were able to rest, relax, and recharge!Best wishes for your future travels, and I hope we can welcome you back to The Capitol Hotel in the near future.Kind regards,Thomas Kane
Susanto
King Room
Stayed in Jun 2024
Family
3 review
4.2/5
Very Good
Posted on 8 Jul 2024
Recommended for the location. But breakfast the same variation every day
Response from Property: Good morning, SusantoThank you for your review. Our location is very handy, being only a few minutes walk from both Central train station, and the light rail line. Our breakfast does vary slightly, have different offerings available on the weekends, and rotate through a selection of juices, with the core buffet menu remaining the same. Kind regards,Thomas Kane
Meow_meow
King Room
Stayed in Apr 2024
Family
8 review
4.2/5
Very Good
Posted on 26 Apr 2024
The Location is nice and there are under CBD. Can eat any food in there
Response from Property: Hello Meow-Meow, Thank you for your review! We're glad you enjoyed our location in the CBD with plenty of dining options nearby. We look forward to welcoming you back for your next stay. Regards, The Capitol Hotel
Jake.Coleiro
Deluxe King Room
Stayed in Des 2023
Business travelers
19 review
4.7/5
Amazing
Posted on 27 Des 2023
Property has been recently refurbished and tastefully decorated. The rooms are quite small, however the layout and furnishings still ensure you have enough space to be comfortable. Great walk in shower with rainfall shower head and digital connectivity throughout the room including tablet and television.
Response from Property: Dear Jake, Thank you for your review! We're thrilled to hear you enjoyed your stay with us. It's great to know that you found the digital connectivity facilities enhanced your experience. We look forward to welcoming you back for another enjoyable stay! Regards, The Capitol Hotel
hDragon
King Room
Stayed in Agt 2023
Travel with friends
21 review
5.0/5
Outstanding
Posted on 7 Agt 2023
Perfect location. The bed is so good. Just that no drinking water given.
Response from Property: Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our location and found our beds comfortable. We're excited to inform you that our bar will be opening soon to enhance our offerings. For future stays, please know that bottled water can be conveniently requested through the in-room tablet. We appreciate your feedback and look forward to welcoming you back soon.The Capitol Hotel Team
0921mingzhu
Queen Room
Stayed in Mei 2024
Other
43 review
5.0/5
Outstanding
Posted on 27 Mei 2024
Not bad
Response from Property: Hello Mingzhu, Thank you for your review! We hope you had a great stay with us and looking forward for your next stay. Regards, The Capitol Hotel
Anonymous User
King Room
Stayed in Okt 2024
Other
13 review
3.5/5
Posted on 26 Okt 2024
The room was clean and the space was OK! It was mainly because it was noisy outside at night, which caused a bad sleep on the first night! The breakfast was average, but enough to fill you up! Overall, I think there are still many areas that can be improved
Original TextTranslated by Google
Response from Property: Thank you for sharing your honest feedback with us. We're glad to hear you found the room clean and comfortable in terms of space. We apologize for the noise disturbance, which impacted your first night's rest. Your comments on breakfast and areas for improvement are invaluable, and we'll work on enhancing these aspects for a better guest experience. We hope to welcome you back for a more enjoyable stay in the future!
Guest User
King Plus Sofa Room
Stayed in Okt 2024
Family
6 review
4.2/5
Very Good
Posted on 8 Okt 2024
The hotel is in a good location, not far from the subway and bus station, and it is very convenient to go anywhere. Chinatown is a 5-minute walk away. The hotel is next to a shopping mall. When we went there, it seemed that the front desk was under renovation. When we checked in, a waiter came down and took us in from an elevator in the parking lot next to it. There was only one waiter at the front desk, who could only communicate in English. There were two machines for self-service check-in in Chinese. The room was not big, and there was almost no place to walk after putting down the luggage. Two beds were OK, one big bed and one sofa bed, enough for our family of two adults and two small ones to sleep. Overall, as a short-term stopover, the standard of a budget hotel is still OK
Original TextTranslated by Google
Response from Property: Dear guest, thank you for leaving us such a good feedback. We are honored to hear that you had a comfortable stay. Hope to welcome you again. Warm regards Louis