Furama Darling Harbour

I booking this family room request one Queen bed and two single beds ! Nothing come back but when check in this hotel and reception said no this service and nothing in booking required and need confirm ed by hotel ? And i booked this room at Trip.com only ! How to confirm to hotel ! At last ring up to room service go to my room put the queen by 2 bed just 2 minutes! Every queen bed just 2 single beds put together! I don’t the hotel reception how to said to me “ no this service” !

The hotel was super clean and well located. However, I had a small problem that was resolved, but it took me a while to get angry and spend a some time. When I left the hotel, I forgot my  glasses, and called the hotel asking them to look for them and keep them because I would go back to get them. The receptionist said that housekeeping couldn't find anything. And she said Im sorry that's all you need thanks Men  and hung up the phone However, I had to go to the hotel and shout to be let in to see for myself. Otherwise, I would call the police to report my lost item because I had proof of my glasses and I never leave without them. The manager told me to keep my voice down and do whatever,I wanted until another employee at the reception gave me permission to enter the room and look for them. When I went in, I didn't even have to look very hard. My glasses were already on a headboard facing the bed. I felt very poorly served in a situation where I needed them. I hope this doesn't happen to future guests. Thank you very much for staying at Hotel Furama!

Friendly staff. We had great stay!