St Ives Bay Beach Resort

Two bedroom cabin was warm. Some mould on the roof in the main bedroom, flaking paint in areas and pretty grubby kitchen curtain. Very spacious bathroom area and towel warmer was lovely.

The resort itself is clean and well-kept, and the facilities are good (though a bit pricey). Unfortunately, the main reason we booked – the promised “direct beach access” – was a huge let-down. The only access is via a very steep sandy dune and broken steps, completely unsuitable for elderly people or anyone with mobility issues. I had even called ahead to check about easy access and wasn’t warned. Because of this, my family couldn’t use the beach at all, and we had to drive 19 miles each time to another one. Very disappointing given the cost.

It’s all about the static caravan sales at St Ives. We have booked an electric pitch off and on over a 10 year period and since away resorts took over this place is no longer a place I would consider booking again. The whole essence of the original park has now been forgotten due to the need of the commercial owners meeting their financial targets. The general culture and customer care is so poor now. The shower and toilet areas are not serviced to any standard. I took the opportunity to place some strategic stones/ dirt in some areas of the showers and after a week they were still in place. Shame on you Away resorts. We will not return but will book one of the other parks near to you.

I booked a chalet for a 4 night stay in August 2025. Check in was smooth and easy with welcoming staff. When we arrived at our accommodation we found multiple cigarette ends around the front door. When we entered the inside smelled mouldy. The carpets are tired and looked dirty. In the kitchen the cups had dirt marks in them, the spatula had a layer of fat on it, the measuring jug had old, hard food stuck to it, the plates needed to be washed as well. The toaster had broken wires on the inside, making it dangerous to use. We tried to contact reception but it was closed, so we tried to phone the out of hours number to be told nobody was available. The next morning we were getting ready to head out, my daughter opened the mirrored door and the door literally fell on her, hitting her on the head. The door came off its henges. I dread to think what would’ve happened to our youngest if that heavy door fell on her. We immediately reported it to reception in person. No one asked if my daughter was OK. No accident report was completed either. Maintenance did pop around and fixed the door, he checked the other wardrobe doors in the other room and they also needed fixing. When we asked to speak to the manager later in the day we were informed to complain to Hoseasons as we booked through them. Hoseasons were shocked and immediately had me complete an accident report. At this point we have waisted a lot of time on phone calls and conversations so asked Hoseasons to talk to the manager on-site so we can carry on with our much anticipated holiday. Hoseasons contacted us later in the day saying the manger would phone us. We received no call back until the last day of our holiday. I wish I took her name, but she was so rude, dismissing our concerns and saying that they would not offer any good will gestures and ‘these things happen’. After explaining how shocked we were by her and her teams response she asked how my daughter was, a little bit to late. Away Resorts St.Ives are getting a bad reputation due to rude staff like them, which is such a shame as the resort is beautiful and the location is perfect, waisted potential.

I booked a ‘value chalet’ for my 3 night stay in August! It cost 575 pounds! When I arrived staff were friendly and told me where I needed to go. When I opened the chalet door, the smell of mould was so bad. The whole place was severely outdated and to be quite honest needed a total refurbishment. The window sills were mouldy, the shower was dirty. There was bad cobwebs and unclean bedsheets. I went straight to reception to tell them that I wanted a refund which they gave straight away. So I was pleased about this. I would warn anyone booking a value chalet. These are so so basic and very dirty!

Disgusting. Upfront payment was made to stay on a grass pitch, but Hurricane Erin hit the UK just before the time of our stay and no allowances were made to be able to move our booking. The winds and weather would make it impossible to stay in a tent with my 20 month old child! The company explained there was nothing they could do. I asked if we could postpone the booking but they refused, so we have lost so much money over this booking. It’s only a grass pitch that can easily be let to another person!