St Ives Bay Beach Resort

Location: Proximity to a large, dog-friendly beach with scenic views , accessible via dunes .

I booked a chalet for a 4 night stay in August 2025. Check in was smooth and easy with welcoming staff. When we arrived at our accommodation we found multiple cigarette ends around the front door. When we entered the inside smelled mouldy. The carpets are tired and looked dirty. In the kitchen the cups had dirt marks in them, the spatula had a layer of fat on it, the measuring jug had old, hard food stuck to it, the plates needed to be washed as well. The toaster had broken wires on the inside, making it dangerous to use. We tried to contact reception but it was closed, so we tried to phone the out of hours number to be told nobody was available. The next morning we were getting ready to head out, my daughter opened the mirrored door and the door literally fell on her, hitting her on the head. The door came off its henges. I dread to think what would’ve happened to our youngest if that heavy door fell on her. We immediately reported it to reception in person. No one asked if my daughter was OK. No accident report was completed either. Maintenance did pop around and fixed the door, he checked the other wardrobe doors in the other room and they also needed fixing. When we asked to speak to the manager later in the day we were informed to complain to Hoseasons as we booked through them. Hoseasons were shocked and immediately had me complete an accident report. At this point we have waisted a lot of time on phone calls and conversations so asked Hoseasons to talk to the manager on-site so we can carry on with our much anticipated holiday. Hoseasons contacted us later in the day saying the manger would phone us. We received no call back until the last day of our holiday. I wish I took her name, but she was so rude, dismissing our concerns and saying that they would not offer any good will gestures and ‘these things happen’. After explaining how shocked we were by her and her teams response she asked how my daughter was, a little bit to late. Away Resorts St.Ives are getting a bad reputation due to rude staff like them, which is such a shame as the resort is beautiful and the location is perfect, waisted potential.

It was amazing! Its a very welcoming and homey place to stay, with lots of activities to do while there and other places less than 20 minutes away! The entertainment team is especially amazing!!! With running activities and singing in the club. It was a very amazing experience, i totally recommend and i recommend doing the axe throwing, i would recommend to do it with izzy (isobel) she made our last day very fun and memorable by leading the fun and thrilling axe throwing!!!!!