The George Hotel

Be very aware of the car park information boards at this pub. We stopped there for a drink and did exactly as it said on the board. The paybyphone site has been hacked and trying to download the app or phone is also suspicious. Yesterday I had a charge of £59.99 charged to my account which turned out to be a fictitious company, nothing to do with paying the car park fee. Thankfully my bank stopped the payment but I still had to get the hassle of a new card.

Memories of a pleasant visit were totally destroyed when I received a spurious parking fine in the post 2 weeks later. Photos were taken of my car and allegations were made about invisible parking signs. There was a big, bold sign granting free parking to Customers - as you'd expect at a pub. Are Marston's going to engage the police to prosecute these scammers? How can I safely visit a Marston's pub again if they allow rogue landlords to get away with this. This is reputational damage of the highest order.

Considering contacting my Credit Card company to report FRAUD. We were told AFTER paying for the room that there was no heat, nor hot water and that it just happened that day and would be fixed. Several other guests arrived for the wedding in the next couple of days and were told the same. NO HEAT the entire stay, NO HOT WATER the entire stay. WILL NEVER recommend the George.

When I booked it said free parking..When checking in was told that they would register my car details. They took my reg number and I left it with them. I had no reason to believe anything other than it would be fine. Was showed to our room and how to get in and out of building after hrs. Couldn’t get any food there as kitchen was being refurbished we were told. Went out to a party got back to none around. Left in the morning. Didn’t see anyone so saw other keys on table and left ours there. Thinking all had been ok. One week later we get a parking fine for £100 for parking without E-permit. Tried to contact hotel but no joy there. Disputed fine but got refused even with the reciept and booking reference. Avoid at all costs as we finished up having to pay the fine because somebody at the George didn’t do their job. Disgusting for what turned out to be a very expensive sub standard room.

Went to check in door is locked knocked for half an hourno body answered the door

If I could rate you a zero I would. We came with our 14 month old child and had no heating for 2 nights. And the space heater we were given in order to correct this didn’t work and hadn’t been safety checked in 4 years. The hair dryer in almost 20! When we tried to speak to staff about the heater we were unable to make contact with staff at all to begin with and when we did we were told we just had to deal with it like they were as they had no other options available to us. The only hot water available was the shower or kettle, the TV turned on but didn’t have any channels. Genuinely lovely room but you have done nothing but fail to provide any adequate solutions to your buildings issues. The corridor to our room didn’t even have any lighting or any windows so we had to rely on our own phones to get safely to and from the room. We were not made aware of these issues prior to our stay, but have since found out that the issue has been an issue for several days despite it all being made out to be a sudden issue at check in. My baby found rubbish from previous guests, and almost ate it. Horrified to say the least. For £250+ this is not at all worth it and has ruined this weekend celebrating my sisters wedding. On top of this the on call staff went out and got drunk and on return told my partner and brother it was okay to just vape in the room!