Guest User
October 8, 2024
The following 4 experiences will make you no longer choose Mercure Heathrow Hotel:
1. Incorrect business purpose
I clearly booked a twin room in the hotel, and the width of the bed was 1.51-1.8 meters (foreign specifications are queen beds) and 0.8-1.3 meters (on the red line in Figure 1). After arriving at the hotel, I was arranged to stay in a large bed room with only one bed in a small space. The so-called large bed is actually made up of two small beds (Figure 2). So I raised an objection to the hotel and asked it to be executed according to the order. Unfortunately, the handling result was still not up to standard. I only provided a room with only two small beds (Figure 3) in a small space. The staff who handled the matter were cold and neglectful. The customer repeatedly emphasized that the width of the large bed was a queen bed, but the staff always acted as if nothing had happened and ignored the customer's request. The customer who came with joy suffered a great emotional blow.
2. The indoor air is not circulated
When I entered the hotel, I felt that the lobby was filled with a stale and moldy smell.
3. Inconvenient transportation
The hotel is located in a remote area, far from London, and has inconvenient transportation. It takes 20 minutes to walk to the station, which will be very tiring if you carry luggage.
4. Hard to find restaurants
The hotel does not provide lunch or dinner, and there is a lack of commercial atmosphere around the hotel. There are not many shops and even fewer restaurants.
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