Hawthorn Gardens Serviced Apartments

I am writing to express my concerns about the cleanliness of my accommodation. Upon arrival, the room was very dirty, with dust and spider webs on the walls. As a result, we couldn’t stay and had to search for alternative accommodation in the middle of the night, which was highly inconvenient. I would appreciate a prompt response regarding this matter. Thank you for your attention.

This accommodation was the worst I have ever paid for. The rooms are filthy, cobwebs everywhere. The photos on the website don't reflect what it is actually like. Avoid at all cost. Couldn't believe this place is allowed to operate. Stay away from this place

The Hawthorn Appartments look good on paper but in reality it was a thorough disappointment. On entering our apartment, there was a mouldy smell, the carpets were dirty and there were nails that were coming out of the carpet between the main room and kitchen. The kitchen was not clean and the cupboards were sticky. The bathrooms were filled with mould and overall were unclean. The toilet roll holder was broken, the hand towels were not in the best condition and there were watermarks everywhere. The exhaust in the bathroom was laden and clogged with dust so it wasn’t working effectively. The window seals were covered with dust and the bedroom that I slept in had no electric sockets. The only good thing about these apartments was the location. I will not stay here again.

Comfortable and has all you need for family stays. The decor are a bit dated and the carpet needs a steam clean but the bathroom and kitchen are both clean and the beds are comfortable so that’s all we look for in a family stay. It’s reasonable for the budget. Quite close (approximately 40mins stroll) to Camberwell which has some nice restaurants and cafes. Leafy streets and quiet given its on a major road. Easy check in and ample parking.

Would not recommend this place. It was dirty and mould in bathroom and toilet also hair found in vanity and fridge. Stains all over the carpet also on lounge. The floor in kitchen was dirty. We had our 18 month granddaughter with us and her feet where black from running around.

It could be a very nice flat, it's a bit dated and needs some love. TV was dicky, instructions were useless, not for that TV, advertises free high speed wifi, couldn't connect, all that came up was the office printer, so no wifi for two days. Nice kitchen but light on with utensils etc. Dicky wiring in the lounge, the TV keep cutting out, power points are in the skirting boards low to floor, so they're useless in the bedrooms if your chargers are long or the ports are at the bottom and not the side.. Bathroom was dated and a bit shabby, shower in the bath which is fine, but no handrails, and dated glass screens, so stepping down on to glossy wet tiles is a potential slipping hazard. Sparsely and blandly furnished, the lounge suite was nice enough but very low which made it difficult to get in and out of, even for the vertically challenged person. Good sized fridge but blown light globes in kitchen. It can be noisy at night in the courtyard. Supermarket nearby and 711, which is convenient. It's advertised as serviced apartments, but the minimum must be more than 2 days, we had no servicing at all. Not the worst place I've stayed at but it was a bit disappointing for the money. Staff were okay but the cleaner got antsy because we weren't moving quickly enough even though checkout was 10. We cleaned the place ourselves anyway.