Belconnen Way Hotel & Serviced Apartments

Clean Cleaning chemical smell very strong But clean

Average sty- poor customer service I booked for 5 beds and was initially given a room that could only sleep 4. I was changed over daily promptly however the desk clerk was one the most surly arrogant men I’ve ever dealt with in that position. I also struggled badly with the intense amount of artificial fragrance in the room as did the whole family but I spent any time we did spend in the room with a horrible headache from the smell. When I raised this with the desk clerk and asked if there was anyway to cover up a portable smell such as a plug in or eco mist style dispenser I was told he had nothing to do with it and it’s housekeeping. Which is a fair call but the way the man spoke to me was rude and dismissive of my actual physical concerns regarding the smell. This behaviour wasnt just at me, he was short and dismissive with all other check ins. The bathroom needs a serious scrub. There was no exhaust fan. There was a vent in the wall of the bathroom but the grate kept falling off. The door handle between rooms was a serious concern that it was going to fall off. and lock the kids in the other room! Overall the venue was quiet and beds were clean and enough space for 5 people to stay in.

Perfect location and easy to park. Good space along with the kitchen. All are good.

Room was a good size have stayed here before but didnt know some rooms had a kitchenette so was very happy with the room we had would stay again when in Canberra but will only book the kitchenette rooms

room not servised,had to use same towls