The Westin Ka'Anapali Ocean Resort Villas

First things first: it’s a vacation club property not a resort. So expecting resort treatment is going to let you down. However, the property was awesome for our needs. Negative: the concierge staff were ill informed and incredibly pushy. I got emails, phone calls, and an under the door letter from one person within a 24 hr period. I didn’t appreciate that and being badgered negatively impacted my experience. (Do better, Marriott.) also, the concierge staff struggled to make local recommendations and when I agreed to try a restaurant, all they did was pull up open table, which i could have used myself to learn there weren’t reservations available. However, I did book a canoe tour in advance through a less pushy concierge staff member and that was a positive experience. Room type: 2 bedroom villa, ocean front, corner room. It was great but actually two separate apartments connected, the smaller one didn’t have an oceanfront view, which I guess was supposed to be implied by the “corner room” part of the description. I was annoyed but not a deal breaker. The villas themselves were lovely, some minor upkeep issues, but beds were nice and they had all the functional things you needed. Specific questions I had when searching for Maui lodging with kids: 1) my five year old could snorkel off the beach and easily be over a lively reef. The surf tended to get rougher throughout the day, but he did a great job snorkeling first thing in the morning. The reef had at least fifteen types of fish and definitely met our “off the beach snorkeling on demand” goal. 2) the pools were great for kids. The pirate ship pool was 1.5 feet deep but a ton of fun for the kids. The waterslide pool was more of a swimming pool but also had a 1.5 foot pool attached to it. 3) you can walk on boardwalk to nearby resorts and restaurants. It was fine to navigate with a stroller and wheelchair. 4) the property had a playground my kids also loved

The following is a list of problems we encountered while we were staying at the Westin Ka'anapali Ocean Resort Villas North. Obviously, they don't check the room before new guests arrive. ROOM 6630 * Broken TV in bedroom upon arrival. * We had no Kleenex or lotions in our room when we arrived. * Some of the dishes and utensils were dirty when we arrived. * Dishwasher would only let us wash dishes with cold water. It seemed like the settings were locked and we could not change them. * The water was shut off for 8 hours one day and we had no hot water the ENTIRE next day. * Maid service did not show up one of the days we were there. * Had to call the front desk for coffee and condiments because the maid did not leave us any on a couple of days. * The timer on the coffee pot did not work. * The phone GFI outlet in the kitchen kept tripping the entire time we were there shutting off the room phone. * The balcony furniture was covered with bird droppings and the windows were dirty and dusty.

My wife and I had purchased an ocean view room with the expectations of getting an ocean view room. What transpired was a room that was given to us overlooking a parking lot at the same price as an ocean view room. I have used Weston throughout my professional career, and this is the first time and hopefully the last time this occurs.

Don't get a timeshare here. They over promise and under deliver. They promise one thing and then when you do what they say they say another thing. Example is check in on Friday to get your choice of room. When you check In on Friday then they say your requested room in unavailable. So bad. Do yourself a favor. Stay clear.

Not a friendly solo experience with Westin Ocean Villas North. It’s quite apparent the resort caters to families only even though they have studio rooms like the one I was in this time. Didn’t get the Aloha Spirit I’ve received with my family in the past 25 years being an owner. The jacuzzi bathtub in the rooms are Not cleaned properly so beware of that and just skip getting in them. I ran a tub and the jacuzzi jets turned on spewing black gunk out of the jets. House keeping doesn’t clean inside the jets or clean the filter. Heath Hazard. I’m sad to say, after 25 years we will not return to Lahaina again. Too expensive to really enjoy yourself when it’s so commercialized here in Lahaina. Aloha

The staff provided exceptional service, and the room was notably spacious. The dining experience was excellent. We stayed in the Hokupa Tower, which included access to the Lanai Lounge. I highly recommend this accommodation for its relaxed dining environment and the complimentary morning and evening bites. Gia at the Lanai Lounge was particularly outstanding, going above and beyond to enhance our stay.

Amazing trip! The snorkeling right off the hotel beach was some of the best I've ever seen. So many types of fish, turtles, coral and even a pod of dolphins swam by. It was incredible! The hotel itself was beautiful. The pools were great, our 1 BR villa was amazingly spacious. I highly recommend this resort.

Never pay full price for this hotel. Kids enjoyed the pool and the staff was friendly, but it is less of a hotel and more like a timeshare. Lots of deals online and people willing to give you a deep discount. The cancellation date is two to three weeks prior to your stay. Most places are a day prior.