Hotels near Museo de Ernest Hemingway, Havana

It is one of the few art hotels in Havana.

There are no sockets in the room where you can charge your phones, and there are no adapters, I charged at the reception. Wi-Fi was given for 1 hour, judging by the instructions, and then I could not connect it. Were not given a welcome drink. When I went downstairs to ask about the adapter, I saw other guests who were treated, now there is a hole in my heart. The room was without windows, but with two bathrooms. The location is good, walking distance to all the sights of the old town. There were ants in the room.

The room facilities are quite satisfactory (you can benchmark domestic Samsung), health can be, breakfast is average. From the front desk concierge service to the security of the cleaning staff, overall it is very satisfactory. I have a generator at home, so don't worry about typhoon power outages. I feel that this circle of Constitution Square is similar to the Bund in Shanghai. It is basically European and American customers and hotel restaurants. You can't see tramps at night. If you want to be lively, you can also live in the circle of Kempinski and park hotels.

It should be taken into account that this is Cuba, and here there are completely different standards, not those to which we are accustomed. The economic blockade is making itself felt and there is a shortage of everything here. At the same time, the hotel has excellent breakfasts and even clean dishes. Perhaps they will even change your towels... in 3 days) However, for Cuba and Havana the hotel is just super! The location is gorgeous, the surrounding area is very beautiful, and the art is not noisy like near the Capitol. If I had a chance to come to Havana again (I hope that this does not happen) I would stay here

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.