Gran Hotel Manzana Kempinski la Habana
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1 night
1 room, 2 adults, 0 children
All properties in Havana
Gran Hotel Manzana Kempinski la Habana
2025 Americas 100 – Luxury Hotels
4JQR+3VJ, Calle San Rafael (entre Monserrate y, Agramonte, Havana, 10100, Cuba
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Property Description
The hotel Gran Hotel Manzana Kempinski is equipped with a lobby bar as well as a boutique.
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7.2/10
The location is excellent, the facilities are very good, and the service is also very good
All 68 reviews
Surroundings
Airport: Jose Marti international Airport
(21.7 km)
Landmarks: Grand Theater of Havana
(170m)
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Overview
Rooms
Guest Reviews
Policies

1
Suite Patio
1 King bed
Has window
Non-smoking
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3
Deluxe Room
Room Details
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2
Suite Mezzanine
1 King bed
Has window
Non-smoking
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Patio Double/Twin Standard Room
1 Double bed or 2 Single bed
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1
Junior Suite Hemingway
1 King bed
Has window
Non-smoking
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2
Suite Habana
1 King bed
Has window
Non-smoking
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Deluxe Double/Twin Room
1 Double bed or 2 Single bed
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2
Suite Esquina
1 King bed
Has window
Non-smoking
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1
Junior Suite Constante
1 King bed
Has window
Non-smoking
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1
Grand Deluxe Room
Room Details
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3
Patio Room
Room Details
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Grand Deluxe Double / Twin Room
1 Double bed or 2 Single bed
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Guest Reviews
7.2/10
68 reviews
- Cleanliness7.1
- Amenities7.3
- Location7.4
- Service7.1
Average for similar properties in Havana

Review summary
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Rooftop Pool & Views: The rooftop pool and terrace were frequently highlighted as a standout feature, offering panoramic views of Havana, especially during sunsets. The rooftop bar and lounge also received positive mentions for its ambiance.(based on 6 reviews)

Guest User
May 28, 2025
非常滿意哦
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Guest User
March 17, 2025
Didn't stay and was temporarily changed to another hotel
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Guest User
March 4, 2025
Good reviews of the hotel. The previous order has already rated the hotel as good. But I have to give a "super bad review" to the agent:
The hotel did not confirm the extension order for two days. Finally, I contacted Ctrip. The Ctrip customer service said that the email informed me that the supreme room type was not available, and then they actually sent me a hotel confirmation letter? So this confirmation letter is fake? Wait until the last day and the hotel kicked me out. I went to the front desk to communicate for an hour. However, what's even funnier is that the hotel obviously has rooms. The hotel is more reasonable than the agent. The hotel told me to continue staying, and the agent needs to pay the order room fee as soon as possible. It's really out of line, which caused me to be unable to participate in the tasting event of the cigar festival in the afternoon. At the beginning, they said that the compensation amount was not implemented in the end. They said that the original order was completed. Haha, it turns out that when recruiting agents to book hotels, you have to hold a three-party meeting before you can check in.
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Guest User
March 4, 2025
I came to attend the Cigar Festival. Cuba is a backward socialist country due to its lack of material resources. I was very worried about the hotel selection before I came. Although this Kempinski is the most expensive, it has very bad reviews. But as a person who has been to major countries in the world, I am optimistic:
Around 400 US dollars, in North, Central and South America, Kempinski's conditions are top-notch. Of course, you can also stay in Cuba for 100 US dollars. Every afternoon, you can lie on the rooftop terrace to exercise and bask in the sun. Breakfast has fresh meat, eggs and fruits, which is actually one of the better ones abroad.
What I am not satisfied with is that the service quality and efficiency in Spanish-speaking countries and regions are quite average, and the quality of Cuban customs personnel is very poor, and the entry and exit feeling is very bad.
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Guest User
February 19, 2025
The service, environment and hygiene are only above average. The breakfast is good. The menu of the restaurant on the sixth floor indicates that each item is in pesos and US dollars, but when you check out, they don't accept pesos and you can only pay in US dollars by credit card, which is puzzling.
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Guest User
February 4, 2025
The hotel was not open at all and said they would arrange a hotel of the same level
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Guest User
January 6, 2025
The most luxurious hotel in Havana, located in an old building in the center of the old city, can be regarded as a luxurious place. The highlight is the swimming pool and open-air bar on the rooftop. Have a cup of mojito in the sunset, accompanied by the singing of the live band, and admire the old buildings around. Time seems to stop, and I don't know what day it is in a trance.
The room is not small, the roof is very high, and the famous old building of Havana is just outside the window.
The bathroom has a shower and a bathtub, and there is plenty of space. There were only four folded paper towels when I checked in, and they were not replenished when I cleaned the room. Later I learned that Cuba was short of paper... If you care, please prepare your own facial tissues in advance.
There is no hot water in the room, but there is a small refrigerator and a device similar to a capsule coffee machine. There are two capsules, not coffee, I don't know what kind of tea it is, and it tastes weird.
Free Cuban bottled water is provided, but the water is not small and the taste is average.
The bedding is OK, and the overall hygiene is acceptable.
The window can be opened, and the beautiful scenery is unobstructed. The music was very loud in the evening, and it was noisy until almost 2 a.m. on the first night. I closed the windows and put on earplugs to barely fall asleep. Maybe it was because of the New Year's Day holiday, it was basically quiet before 12 a.m. the next day.
US dollar cash can pass through without any problems, but credit cards can't pass through, saying that the facilities were damaged by the hurricane not long ago...
I didn't eat in the hotel, and the drinks on the rooftop were so-so.
The service attitude in the lobby was good, and the bellhops were very friendly.
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Guest User
December 12, 2024
在哈瓦娜沒有其他選擇
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Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Child Policies
Please contact the hotel for details on their child and extra bed policies.
Cribs and Extra Beds
Please contact the hotel for details about crib and extra bed policies.
Pets
Pets are allowedAdditional charge
Fee: Contact the property for details
Property Description
- Opened: 1893
- Renovated: 2017
- Number of Rooms: 246
The hotel Gran Hotel Manzana Kempinski is equipped with a lobby bar as well as a boutique.
Frequently Asked Questions
What is the cancellation policy for Gran Hotel Manzana Kempinski la Habana?
The cancellation policy for Gran Hotel Manzana Kempinski la Habana varies depending on the type of room and booking conditions.What is the cancellation policy for Gran Hotel Manzana Kempinski la Habana?
What are the check-in and check-out times at Gran Hotel Manzana Kempinski la Habana?
Standard check-in time at Gran Hotel Manzana Kempinski la Habana is 16:00 and check-out time is 12:00.What are the check-in and check-out times at Gran Hotel Manzana Kempinski la Habana?
Does Gran Hotel Manzana Kempinski la Habana provide breakfast?
No, Gran Hotel Manzana Kempinski la Habana doesn't provide breakfast. Does Gran Hotel Manzana Kempinski la Habana provide breakfast?
Can I bring my pet inside the Gran Hotel Manzana Kempinski la Habana?
Pets are allowed on request at Gran Hotel Manzana Kempinski la Habana. Charges may be applicable.Can I bring my pet inside the Gran Hotel Manzana Kempinski la Habana?
How far is the Gran Hotel Manzana Kempinski la Habana from the closest airport?
The closest airport is Jose Marti international Airport, and it is about 35 mins from hotel by car (21.7 km).How far is the Gran Hotel Manzana Kempinski la Habana from the closest airport?
About This Property
Nearest Airport | Jose Marti international Airport |
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Distance to Airport | 21.92KM |
Distance to Train Station | 1KM |
Average Price From | PHP20290 |
Hotel Star Rating | 5 |