Leevana Hotel

Dear Hotel Manager I would like to inform you about my uncomfortable experience booking a room with the hotel during the flooding in the South. Originally, I had planned to travel to the South from December 4-9, 2024 and had already booked a room. However, due to the severe flooding in many areas of the South, my travel plans had to be canceled and my flight and train tickets had to be postponed. So I contacted the hotel to ask for their help in canceling my room reservation on December 4, 2024, but the hotel said that they could not do so because the hotel was not directly affected by the flood. I understand the hotel's policy very well. However, the flooding situation was a natural disaster that greatly affected my travel. Although the hotel itself was not flooded, the surrounding areas and nearby provinces still had travel problems, so I was unable to travel to the hotel as planned. I feel sorry that the hotel could not adjust its policy to accommodate this unexpected situation. I think that considering postponing the room reservation for more than 30 days or giving a partial refund should help customers in this situation. I hope that the hotel will consider the difficulties that customers have experienced and improve its cancellation policy to be more flexible in the future to accommodate unexpected situations. For those who are considering booking a room with the hotel, before making a decision, you should ask for the cancellation policy in detail. To prevent unexpected events such as natural disasters or other force majeure that may cause travel plans to change. Because when the unexpected happens, having a flexible policy will help us feel at ease and not have to worry about losing our room rates for nothing.

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