Hastings House

Very poor experience, when arriving at the property was talked through the key process which was easy to understand , when entering the room despite booking a room with a bath that would suit my wife’s need we had a shower , we also had less than a quarter of a toilet roll in the room and no soap in the hand soap dispenser , bird poo on the window yes I know this is a seaside town but this was not fresh bird poo , the bin in the bathroom had someone’s hair in the bin. I then get a text saying what is my name as I am not in their booking system as they could not access the booking system. There was no spare bog roll so I hunted in the cleaners cupboard and found a couple of other half used ones. Now paying £130 a night for what is deemed a luxury hotel a new bog roll and a few spares is not asking too much I mentioned the heating and like others was directed to a small room heater that had no effect on the bathroom during our stay I thought the idea of towel rails is they heat the towels dry at no point did the heating come on. We was then woken at about 3.00 by some ****** playing music very load at 3.00 I know hotels cannot be fully responsible for guests but it added to another part of a poor stay. We did choose this hotel as it was a winner of four in a bed but sadly this place is not what it used to be and if you cannot deliver the luxury experience don’t market it as one

Stayed for one night and whilst the room was very smart there were a few things amiss. There was only one sachet of coffee which we only found out after we arrived from our evening meal so too late to ask for more. One bedside light did not work and whilst a portable heater was provided (the heating was not on even as it was March) you could not use it to heat the bathroom hence cold in there The full English breakfast was excellent. Location was very good.

Greatest B&B, great location. Excellent B&B located centrally in St Leonards. Our room was very comfortable with a nice bathroom. The cooked breakfast was delicious & great service throughout our stay.

Beverly was a wonderful host and the room impeccable.