Hampton Inn & Suites Harvey/New Orleans West Bank

I had such a fantastic stay at the Hampton Inn in Harvey. The staff was incredibly friendly and attentive, making me feel welcome right away. The room was spotless, comfortable, and well-equipped with everything I needed for a relaxing stay.

Kudos to the young lady who registered me at the hotel. She was kind, professional, and most pleasant in personality and helpfulness. The room was clean and I thoroughly enjoyed a very quiet and peaceful evening. The breakfast was excellent and the room was clean and well maintained. This is one of the best Hilton properties I experienced in a long while and would highly recommend a stay.

Stayed several nights as we were in town for an event. The room was clean. Breakfast was served early compared to other hotels we have stayed, which we appreciated since we had an early start each day. The breakfast attendant did an excellent job 👍🏻👍🏻 We appreciated all her hard work! One night we called the front desk to complain about people being very noisy, and they took care of the issue. Would recommend this hotel if staying in the area.

The hotel is in a good location for food and some shopping also. They seem to run a strict no party policy, which makes for a good quiet sleep. The furniture was a bit worn. Weekend breakfast was phenomenal. The grits and potatoes were cooked and seasoned perfectly. When I went down on Monday, I was so disappointed. The breakfast was totally lackluster. There was no love given in the preparation of the breakfast on that morning at all.

I stayed at this hotel for business from April 20th to April 24th three nights check in was ok but afterwards everything else was atrocious i went to the business center were two computers were setup but neither one of them had internet access weird ok nor did the printer work and the staff on duty had no way of fixing it after a long 10 hour shift of work i go to take a shower and there's no hot water so i called the front desk only to be told that she had to reset the hot water heater ok an hour later still no hot water i was told that she was going to reset it again another hour comes around still nothing at this point im thinking by morning the issued should be fixed although it was very unacceptable next morning same thing thank god for family on my last night of my stay needless to say the same thing happen no hot water it was awful. i have contacted Hilton customer services and corporate office to express my concerns only to be told that a refund of just one night would be refunded and someone from management would reach out to me its May 5th i have not heard from management, Hilton customer service or corporate office still no refund issued Im disgusted at the professionalism of the entire situation no apology empathy or concerns from a diamond status member of the hilton honor.

Avoid this place at all costs. I had 4 rooms reserved for a golf tournament Feb 10-14 in the area. We ended up canceling the rooms 2 weeks before any sort of penalty set in. On Feb 14th I get 2 receipts to my email and was charged for 2 of the rooms. After calling Hilton Diamond Desk they told me I would have to handle it with the hotel. After several calls I finally got a manager on the phone and explained I have 4 cancellation emails and was charged for 2 rooms. They told me I didn’t cancel all 4 which is obviously a lie since I have 4 emails. After much fighting they agreed to give me my money back. A week later I get the credit back for 1 room but not both. I have called every week since (we are now 5 weeks since the partial credit) and they will not answer or call me back. Avoid this place if you value your money.

We travel a lot and have stayed at many, many hotels, and this one is definitely in our top 10%. The hotel was clean and quiet. The room was comfortable. The staff was friendly and welcomed our large breed dog. Breakfast had some variety; it wasn't just the same thing every day. They even had king cake for Mardi Gras. Next time we visit New Orleans, we will definitely stay here again.

Ashanti was so nice and welcoming! The room was really nice and clean. The King Suite is amazing! The bed is so huge! The breakfast is phenomenal! It’s one of the best that I have had in a long time! My checkout was easy and seamless.

We were put on the first floor as requested, however we weren’t told we were by the kitchen. There was banging all night and early morning which kept waking us up. The front desk had a sweet accommodating person named Destiny J. She was so apologetic and made sure we were taken care of. She told just that room was a last resort room and we should have never been put in there. Everyone was so nice. The hotel itself was little older but was conveniently located to every thing. We would stay there again should the need arise.