Galagos Lodge

Romantic Getaway The stay was relaxing with beautiful view and friendly service. Breakfast was included and was a full and tasty with friendly service.

Over-selling but under-delivering Up arrival welcoming was underwhelming. The guy didn't wear a mask or give us full details re our stay, breakfast venue etc (the basics). For almost R2000 - We had to carry our own bags to the room. When we got to the room, we paid for champagne but got sparkling wine instead. No coffee/ espresso machine as advertised. No robes or slippers as advertised. We eventually got beige robes but no slippers when we asked. The aircon, jet tub and curtains didnt work properly. The bar fridge was empty, even if we wanted snacks none were available for us to purchase. There was no way of contacting the reception; I had to walk down the stairs to look for the guy to assist with anything. I honestly regretted booking there, my birthday was spoilt as I kept getting disappointed. The shower, the options were scorching hot or freezing cold no in between. I travel alot and can tell you that I have gone to cheaper places that offered better service. Now I know why we we were the only guests booked there; no one would ever go back there. Considering that we booked one of their best rooms; I'd hate to see how the cheaper rooms are. Never again...no thanks!!! Didnt even stay for breakfast as I didn't want to be disappointed further. Don't waste your money going here. The owner clearly has no passion for this so they should go into a different business.

General review The welcome was good. The stay was good, amenities are good. Lovely view. Make sure you make a copy of your booking to get into the gate. The gas heated showers...they are a real art to get right!

The Best stay one could ask for felt like a home away from home the host Yolandi and her husband went above and beyond to make the stay amazing the cleanliness of the facility was flawless, the pool nice spot to chill at, and the hot tub done the magic it had to works like a dream the views from the room to the outside area amazing overlooking the dam sunrise to sunset it was awesome we will be back soon.

We arrived on Friday afternoon. On Saturday we went away and when we came back we wanted to shower, the water was called. The staff mentined to us it was load shedding but i can recongnise that we are using Gas heater but it was off. Later in the day we went out and when we came back at night the lodge had no electricity, nobody told us anything. We waited for a staff member because the contact number we had was offline. Finally we spoke to the manager and she told us she is struggling to buy electricity because she is on prepaid. My question was simple, you should have let us know and provide some alternative. We could not find one another and she told me that i can leave, i did exactly that, Om Monday, when i check for my refund, she told me that she would not give it because my partner gave a bad review. It was unfortunate that we ended up there without checking reviews because if we checked them we could not have booked there. I was not the first one to leave amother the same circumstances

Fantastic weekend away, Thank you Galagos Lodge management and staff you really treated me and my significant other with a memorable stay. Fabulous breakfast, clean rooms and friendly staff for the duration of our stay. My friends and I will definetly come for a "Boys" weekend away soon. Keep it up, we'll see you soon