Holiday Inn Express & Suites Houston North I-45 Spring

Location: Good location, near a highway and just outside of Houston

I stayed 3 days and had a terrible experience. I was moved three times: the first two rooms had broken heaters, and the third finally had heat but the appliances didn’t work and the in‑room phone was broken. The hotel was dirty—filthy showers with dirt running off, old coffee in the sink, and black mold. The morning front‑desk agent, Jerry, was unprofessional—constantly outside on smoke breaks, ignoring calls, and even bringing friends to hang out while on the clock. At 11:45 AM (before checkout) I asked to extend one more night due to my disability (heart condition) and the Houston heat. He refused and threatened to call the police at noon, even while other guests were still checking out. Customer service later confirmed rooms were available. This violates the Americans with Disabilities Act (ADA), which requires businesses open to the public to make reasonable accommodations for disabled guests. It also violates public accommodation and consumer protection laws by denying service in a discriminatory and harmful way. Jerry showed no concern for my health or safety, even though I clearly stated I was disabled and at risk. I will be taking legal action so that this never happens to another guest with health issues. I’m a Platinum Priceline member and will never return. Avoid this location if you expect cleanliness, working rooms, or lawful treatment.