Sebasco Harbor Resort & Golf Club

We spent 2 nights at the end of July at Sebasco Harbor Resort. Overall the resort is going through some transition pains. There were issues with the trash piled up, bicycles not working, and some of the buildings looking quite run down. We stayed in the Lighthouse and the room was fine. The bed was comfortable, the AC worked well. The drain in the tub/shower was a little slow, but did work. With the lodging tax the room was over $400/night which I felt was a bit on the pricey side for what we got. It did have a great view of the harbor. We were able to check in about an hour early and were welcomed with a glass of champagne. Pastries and infused water were available in the lobby. We only ate lunch on site once at Ledges Pub. We sat at the bar because the wait to sit outside was 15 minutes, though there were empty tables. We had great service at the bar from Raymon and the food--salad with blueberries and chicken, and the chicken sandwich, were both good and reasonably priced. The golf course was a highlight! It had some interesting challenges and some beautiful holes. The fairways were good and the greens also in good shape. Some of the tee boxes could use some help, but overall the course was great and fun to play. We found almost every staff member we interacted with to be pleasant and friendly. Unfortunately the pool was not working when we were there and that was a big disappointment. We addressed our concerns with the Manager and felt our concerns were heard.

Our recent stay at Sebasco was extremely disappointing. We experienced a delayed check-in, and when we finally got into our Rockycrest cottage, the floors were visibly dirty and clearly hadn’t been properly cleaned. (Our feet were blackened.) To make matters worse, we had no hot water due to a broken water heater—and the day prior, we had no running water at all due to town issues. While we understand that unforeseen maintenance problems can occur, there was a complete lack of communication and follow-up from staff, which made an already frustrating situation even worse. Between all this, the water coming out of the sink was muddy (they need to put a water filtration system in). The resort’s bowling area was another letdown. After waiting 45 minutes in line with our kids, we were finally next, only to be told by the attendant that children weren’t allowed to bowl. This could have easily been communicated when we first inquired about availability and waited patiently with children in tow. The pool area is lovely, and the views from there are redeeming. They do have free bike and kayak rentals. Don't waste your $22 on the "buffet breakfast". Extremely limited selection, which one may expect for free at a Holiday Inn. To add to the confusion, the front desk staff couldn’t answer simple questions about the daily event or even tell us how much the golf activity cost. One would expect the front desk to be informed about basic offerings. The most disappointing part of our stay, however, was a conversation with the General Manager, which left us feeling completely unheard and dismissed. We were offered a reduction on our hotel stay at the end, after what felt like an arduous chase and heated conversation.

We stayed just one night. We arrived by boat and rented a mooring for the night. Launch service was great. Our cottage was next to another cottage that was undergoing roofing. When we first arrived the noise from that other cottage was quite loud so we spent most of the time away from our cottage. When we returned to our cottage at the end of the evening at 9:30 PM, the roofing was still going on and the hammering noise was very loud. We spoke to the person at the desk and they were able to have the work crew stop for the night, but they stated they would be back again to work at 6:30 the next morning. When we requested to speak with the manager the next morning, we were informed that he was in a meeting and would call us back. It has been 3 days from our initial complaint and we have not had any response from management.