Premier Inn Northampton West (Harpole)

From the moment we pulled into the car park to leaving it was dreadful. The outside of the hotel has rubbish and cigarette ends everywhere. The reception staff were outside smoking when we arrived not a good look at all. Went to our room the corridors smelt really fusty and horrible and the corridor carpets were filthy didn’t look like they had been hovered for a while. The room was like a sauna with no air conditioning it had a fan in it that was neither use nor ornament,the pillows were rock hard and the bathroom was full of black mould. We visited family that evening and returned at 10.30 went to get a drink in the bar but their card machine wasn’t working so we went to the room to get cash when we returned they had shut the doors so no drink. We booked early breakfast at 7 as we needed to get my grand daughter to a football tournament early but they didn’t open the doors until 7.15. Breakfast was shocking. The place was filthy crumbs everywhere,the toasters were both filthy and didn’t work properly,there were hardly any clean cups,the bacon was rock hard and the beans were cold. The fresh fruit salad was awful very bitter and dry obviously not done freshly and the bananas were brown. There was one person on duty who looked very disheveled and stressed so I didn’t complain to him at the time. I phoned the premier inn today to complain and was offered £38 compensation because I didn’t complain at the time. There were a lot of us that stayed there and they all felt the same too so I would avoid this place like the plague. We stay in premier inns quite often but never have I seen a place like this it needs condemning 😡😡😡

"Decent value, but unbearable in summer" This hotel offers good value overall, but the lack of air conditioning is a major issue. It was impossible to sleep — the room was far too hot and uncomfortable, even with a very noisy desk fan. I would not stay here again during the summer months.

We booked this for 2 nights First impression as we walked through the entrance to reception area the entrance was filthy glass doors were filthy cobwebs and cigarette butts , the grounds were covered in empty bottles cigarette butts and rubbish, one member had her head buried in her phone and never even acknowledge us. The room was so hot we couldn't sleep ,there was a free standing fan but it just moved the hot air around, we didn't want to return the next day , we stayed out until as late as possible, the bed was comfortable and the shower was great

A hastily dug shell scrape was better than this soulless dwelling. The staff were as miserable as Angela Rayner at a Unite vote of confidence meeting. The staff all had a cloud of doom hanging over them. A death row prisoner waiting for the guard to throw the switch on the electric chair would be more cheerful than this ensemble. The welcome was all but non existent, charisma bypass one and all. The staff looked like they had been press ganged into being there or serve on the Ukrainian front line. No aircon in the room made sleep only possible through exhaustion. I now know how Alec Guinness felt in that sweat box in the movie 'Bridge Over the River Kwai'. The hotel should be shut down until aircon units are fitted in the room window space. Wi-Fi was very slow and kept disconnecting. Food was served at the adjoining Beefeater restaurant. The building reeked of dampness and was almost as stiflingly hot as the hotel. No smell of food at all, probably due to the food being precooked and microwaved to give it heat. The whole experience was unforgettable, unfortunately. We definitely won't be back. Find a homeless encampment if you can, at least the visiting NGO do gooder will give you a smile.

Everything clean and tidy. Friendly helpful staff. Food in nearby Beefeater good. But Duvet too high Tog rating making sleeping difficult.

I had a lovely experience working away,, at Northampton Harpole . Audrey the receptionist went above and beyond to help me and she is a credit to Premier Inn . The food in the restaurant is very good too, great service all round.