Grand Airport Ensuites

SCAM! TOTAL WASTE OF 53 POUNDS! Didn't stay. No hotel at location; just a banged-up looking house with nailed curtains, and overflowing rubbish bins outside; no contact from hotel, no way to check in, nobody present to address the situation; NON-REFUNDABLE payment in full in advance is for a reason; wasted money completely!! £53 I shan't get back, plus the massive inconvenience of trying to find somewhere else in a hurry and pay again for that! Not amused.

The worst place ever. They clearly tried to remodel a house to make it a hotel but it doesn’t work. No upkeep. Not like the photos in the least. Worst of all was that we planned to use the clothes washer/dryer and the phone operator says “ you didn’t book that, it’s out of order!” Ridiculous!

It was not as described. The listing said it was only a 4 minute drive from Heathrow, it took us way more than that even with clear traffic. When turning up and looking from the outside of the property, it was in the evening and we were greeted with curtains that weren’t even hung properly at the window and in between the gaps in the curtains, with the light being on inside - an unpleasant lounge area with two young men in their 20’s walking around in vests. We deemed it as unsafe and not as described when we first booked and never even entered. We called the customer service line to which a lady answered the phone, was extremely rude when we expressed concerns of our safety and how our stay wasn’t as described. And with no customer service or resolution - she hung the phone up without warning. We stayed at the Premier Inn down the road instead, booked last minute and only paid £52 - money well spent - especially for the guarantee of safety and security.

Great service

They did not inform me of the location until a few hours before I arrived, and it was further from the airport than I expected, with no public transport, and 40 pound cab ride each way. It would have been cheaper and more pleasant to stay at an official airport hotel Numerous problems with the room, let me count the ways: Going up steep staircase with a lot of luggage Room was cold even with heater on maximum, somebody had left the window open in late December and the room was freezing upon arrival and hardly warmed up even after turning the heater on. Towel heater did not work. No tea making facility in room ...iron was provided which i did not need (am i supposed to iron my tea bags?) TV in room had no remote, could not be turned on, not even sure if it was connected to anything. Only one pillow per person on the bed. Shelf in front of the mirror was missing (brackets were there). No soundproofing so airport noise was loud (an official airport hotel would have soundproofing) Bed was a bit small even for queen size Gravel driveway and broken concrete path made it difficult to get my bags in from the street

Please never waste your money in this dump hole It has to be one of the filthiest and poorest maintained properties I ever experienced. Filthy, badly in decay, no airport transfer whatsoever, please avoid at all costs staying there, better use to spend that money in food at the airport and sleep in a chair.