Premier Inn Harlow East (Church Langley)

Booked this Premier Inn as close to Epping Tube Station, had good reviews and was a reasonable price. Nice room with good air conditioning which was very useful as it was a very warm night in June. Good breakfast in the pub next door with friendly staff. Definitely one of the better Premier Inns.

The receptionist was great help. Her name was Suzanne great service. It was great Thank you. Clean room. Big car park. The beds were nice and comfortable and it was in a very peaceful and pleasant area. The breakfast was incredible too and for a good price

The welcome from front of house person called Dawood was exceptional, we were made to feel like valued customers. The room was the usual high standard we have found in Premier Inns. Bath was great. Definitely going back. Handy for breaking a long trip from Yorkshire to Sussex

Such a great place to stay if like us you were off to London or even Stansted airport. People are always friendly and welcoming. Rooms spotless and good sized. We just had breakfast which was great value and tasty. Stayed here a number of times and we will be back soon.

Great location, easy access from airport. Nice large rooms. Very friendly staff and a great breakfast. I was very happy with the quality and price and would happily stay here again! I can highly recommend this hotel. Huge supermarket 50m away open until midnight.

The hotel is in a reasonable location and seems secure. The room was as thought, clean and tidy and as other locations. The reception wasnt manned as such as the guy spent most of his time out front smoking and on his mobile. Not a professional impression. Where this hotel hits hard and made me angry was the restaurant / pub. This place needs serious review. The food was actually OK and i wont make any complaints but the staff situation is absolutely appalling. Two people serving and looking after a restaurant with at least 30 people when i was there while also serving a bar for people who were only drinking. I questioned the manager is it only the two of you when she said yes. She has been asking HO for staff for half a year and they are disinterested. I could clearly see how overwhelmed and disrespected they feel. Consequently customer service is non existent and i had a 10min wait upon entering and a 30min wait for my meal. I also sat there for 30mins waiting for my plate to be taken and my desert. The place is visibly old and uncared for and needs complete refurbishment. This is a stain on the Premiere Inn brand as there is nothing premiere about this place. Fix up Premiere Inn and do better especially for your staff.