Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch)

Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch) Reviews

Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch)

No. 115 Zhongshan Road, Nan'gang District, Harbin, Heilongjiang, 150040, ChinaView Hotel Details
Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch)
Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch)Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch)Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch)
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Heyi Hotel (Harbin Civil Aviation Building Provincial Government Branch) Guest Reviews

4.7/5
Outstanding
542 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(542)
Positive reviews(524)
Reviews with photos/video(62)
Easy to get around(94)
Convenient location(71)
Close to metro(54)
Quiet & comfortable(53)
Friendly front desk staff(53)
Delicious breakfast(41)
Convenient parking(16)
Perfect for business trips(12)
Negative reviews(18)
Pangxiepangxiedapangxie
Business Queen Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The environment is pleasant, the space is spacious and refreshing; the hotel facilities are all available and safety is top of mind; the service is attentive and thoughtful, making it the best choice for your trip! ! ! ! ! !
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Response from Property: Wow! ~Handsome you, Xiaoru’s good friend, thank you for your choice!!! I hope that every time you look back, you can see that Xiaoru is always behind you, and is willing to protect your good luck every day and night~
Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Travel with friends
40 review
5.0/5
Outstanding
Posted on Sep 9, 2024
The hotel is in a good location. There are many bus stops and Line 2⃣️ subway station nearby. It is very convenient to travel. It is clean and tidy. The facilities are complete and easy to use. The service attitude is good. I am very satisfied.
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Response from Property: Dear, thank you for your five-point praise. We are very happy. Your satisfaction is our motivation, and we will repay your trust in us with better services. I wish you a happy life and a smile! ~
Nuokanpu
Family Room
Stayed in Jul 2024
Other
2 review
4.5/5
Great
Posted on Aug 20, 2024
To be honest, the room is quite simple. There is not much of anything that can be missing The best thing is the service attitude is very good The location is excellent. If you are in a hurry, you can catch the subway in 5 minutes. Nearby "neighbors" the provincial government and the provincial public security department
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Response from Property: Dear family, hello! ~Thank you for taking the precious time to like us. Your comments nourish our hearts like sunshine and rain. On behalf of the hotel, I would like to express my most sincere blessings to you. I look forward to having you by your side in the long years to come. ~
Guest User
Family Room
Stayed in Jul 2024
Travel with friends
11 review
4.0/5
Very Good
Posted on Aug 11, 2024
Before traveling, I randomly picked a hotel that was close to the subway online. When I arrived, I found that it was even closer than it appeared on the map. The subway was right outside the door, and it was next to the government and the public security bureau. It felt safe, but the hotel room was a little crowded. Overall, it was okay. Can.
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Response from Property: Dear guests: Hello! Thank you for choosing to stay at Heyi Zhige Hotel. My excitement is beyond words when I see your recognition. It is hard to find a good friend in the mountains and rivers. Your feeling is your approval of us. We will continue to work hard! Welcome to visit us again.
Shadowangel1
Business Queen Room
Stayed in Jun 2024
Family
14 review
4.6/5
Great
Posted on Jul 24, 2024
The hotel is not on the public display, but the directions are clear and easy to find. The location is very close to the bus station and subway station. There is also the departure station of the airport bus nearby. There is a breakfast shop opposite which is also very convenient. The room facilities are a bit old. , but it’s pretty clean. My family stayed here in the winter, so I chose this place directly this time!
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Response from Property: Thank you for your review! A simple like and satisfaction, a sincere affirmation, will fill our hearts with motivation to move forward, leaving you with such a wonderful stay experience. The hotel's unique decoration style, warm and full service, clean and quiet rooms, as well as our lovely room ladies and beautiful front desk teenagers will look forward to your next visit. Looking forward to having you back home again!
Hongheidexin
Guestroom (2 Beds)
Stayed in Jun 2024
Family
7 review
4.7/5
Amazing
Posted on Jul 8, 2024
It is very close to Exit 1 of the Provincial Government Subway Station, and you can directly take the subway to Central Street, Sun Island, and Ice and Snow World. There is less shopping and dining in the surrounding area. It is very quiet at night and I slept well. The wash dry area is prone to splashing water, so be careful to slide. The service is very good. You need to swipe your card to go upstairs, which is very safe.
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Response from Property: You are handsome, thank you for your like~ I like this feeling of friends, we don’t want to be just a hotel where we stay overnight, we have a story~ and taste~ I can make friends with such a classy and understanding person like you~ It’s fate~ I can't explain it! Looking forward to meeting again~Have fun together~Waiting for you!
Alinaluofenfen
Guestroom (Double Bed)
Stayed in Sep 2024
Solo travelers
3 review
2.7/5
Posted on Oct 4, 2024
It was too noisy... Maybe I arrived late, so I was arranged to be opposite the utility room on the first floor, next to the bathroom, and diagonally opposite to the elevator and stairs. The sound insulation effect is so bad that you can hear the sound of the kitchen making breakfast in the morning, the sound of tourists arriving at the hotel at night, and the sound of hotel staff opening doors and talking. Except for being noisy, everything else is pretty good. The transportation is convenient. You can get to the airport bus, bus station, and subway station right outside.
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Response from Property: Thank you for choosing to stay and providing your valuable feedback. We sincerely apologize for the inconvenience caused to you by the sound insulation issue. Your feedback has been taken seriously by us and we will work hard to improve it. At the same time, we are pleased that you are satisfied with our location and transportation convenience. For service and hygiene, we always maintain high standards and take immediate actions to continuously optimize. We look forward to your visit again and welcome you in a better condition.
Guest User
Guestroom (Double Bed)
Stayed in May 2024
Business travelers
5 review
2.5/5
Posted on Jun 3, 2024
The windows on the first floor were blocked, and all the noise from the air conditioner's outdoor unit returned to the room. I was really speechless.
Original TextTranslated by Google
Response from Property: Hello dear guests, thank you for meeting you in this wonderful season! It is a traditional virtue of the Chinese nation to not be stingy with praise. Our growth needs your support. The hotel has a variety of room types. If you are not satisfied during your stay, you can change the room type at the front desk. We're sorry that we didn't give you a satisfactory stay experience, and we look forward to your next stay! We will definitely bring you a different stay experience. My friends and I are waiting for you, see you there! ! .
adrian126
Guestroom (Double Bed)
Stayed in Aug 2024
Solo travelers
19 review
1.7/5
Posted on Sep 12, 2024
The environment and facilities are poor and cannot reach Xingji.
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Response from Property: Dear customer, we are a chain hotel of the group, not a star-rated hotel. Even a brand new chain hotel cannot be a star-rated hotel, let alone a hotel that has been open for 7 years. The price of the star-rated hotel is not even half a star higher than ours. I am afraid this is a misunderstanding, right? If you have any questions during your stay, you can communicate with the front desk.
Anonymous User
Guestroom (2 Beds)
Stayed in Sep 2023
Business travelers
1.0/5
Posted on Oct 29, 2023
After staying in so many hotels, I also said that it was the first time I gave a negative review. I will tell my friends about the process:... I arrived at the front desk of the hotel at about 1 o'clock. The handsome guy at the front desk asked me to show my ID. I showed my electronic ID card and he After checking my ID, they told me that there is no room for me to check in now. I said that I had made a reservation in advance, and I also informed the handsome guy at the front desk. When I made the reservation, I called and told me to check in in advance. I arrived. The front desk staff said that there was no room, and other rooms were not available. Yesterday, the rooms were full. Didn't I ask you to reserve a room in advance? But the handsome guy at the front desk said that we can't always reserve a room for you. There are other guests who want to stay. Could it be that other guests paid and I didn't? This is a prepaid order. Even if I don't come to check in today, the money will not be refunded to me. The hotel's front desk provides no basic service at all. The handsome guy at the front desk is so tough when he talks. Does he think I am a foreigner? ? What's even worse is that when I came back from shopping on Central Street and was about to lie on the bed to read a book, there were blood stains on the sheets and quilt as soon as I opened the quilt. I called the front desk, and the front desk asked the security uncle to come over and take a look. The security uncle came over and looked at it and said it was not cleaned properly. It was said that the room was full today and the aunts were off work. It was only about 8 o'clock at that time. The room service of a Ctrip 4-star hotel was not available at all. Finally, I called a cleaning lady to come and change my bed sheets and quilts. I couldn't sleep all night. The wireless network in the room was really bad. I stayed in room 405 on the 4th floor. If I wanted to watch TV or play games in the room, it was completely under your control. Yes, the card makes you wonder if this is a 4-star hotel. Where did this 4.8 positive score come from? But the front desk once again told me that the full room project was off work today and would not be processed until tomorrow. As a 4-star hotel, Is there no one on duty? The guest room aunt and the engineer were both off work before 9pm. The business of this hotel is really good! As shown in the photo below...
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Regarding your review of the hotel, Xiaoyi is deeply sorry for not being able to leave you with a good stay experience. You arrive at the hotel at 12:37 on October 29, 2023, and the check-in process at the front desk is as follows: 1. You book a twin room in the hotel and ask the hotel to change it to a double room for free. The hotel is full on that day and cannot change it for you. ;2. You said that you called the hotel when booking and asked to check in early. The hotel said that if there is a room, it can check you in early (check in before 14:00). What solution can you give me now? The hotel said that you should take a rest first, and they would clean a room for you to check in as soon as possible after check-out, or you could leave your luggage at the front desk. You said that because the hotel reviews said that you can extend your stay for free, the hotel said that you can do it for free. You extended your check-out to 13 o'clock for free. You said that the flight was at 7 o'clock, but the hotel could not meet your request and asked you to book an hourly room. You were dissatisfied; 3. After you put your luggage at the front desk, you went out and called Ctrip customer service. , reported this matter; the hotel front desk also reported the review issues you mentioned to Ctrip customer service, fearing that it would not meet your additional requirements and give the hotel a bad review (the above Ctrip customer service has a recording); 4. Regarding the room bed sheets and network issues, you asked the hotel to It provides a complimentary breakfast, and the hotel will change the sheets and quilts for you as soon as possible; 5. During your stay, we tried our best to meet all your requirements. Xiaoyi is also very sorry that you still commented like this!
Anonymous User
Business Queen Room
Stayed in Mar 2023
Other
31 review
2.0/5
Posted on Apr 20, 2023
At about 8:30 last night, I stayed at this hotel under the introduction of a local friend. After arriving at the store, the store's retail price that day was: 279 yuan for a single bed. There was only one young man handling business at the front desk, and there were many customers checking in. When I checked in, I said to the front desk: Business king bed. The front desk said: "370." I was stunned for a moment, then looked at the online quotation and said: The store quotation is 279, how come it is more expensive than online? The front desk replied readily: "The price quoted by the store is tomorrow's price." ​My sister’s understanding has been refreshed! ! ! ​I finally confirmed: "Then I ordered online?" The front desk was too busy and dismissed: "Then you can book online." After booking the room, I looked at the room type and the online room type picture display, which was consistent with the room type quoted in the store! ! ! The check-out time for online orders is 12 o'clock or 11:30. The front desk will ask if you want to extend your stay and kindly remind you of the check-out time. When I checked out the next day, I confirmed with the front desk: "Is the price quoted by your hotel on the same day or the next day?" Front desk: same day. ​…I’ve seen taxis that charge prices on the spot, and it’s the first time I’ve seen a hotel that charges prices on the spot. ​
Original TextTranslated by Google
Response from Property: Dear, I'm sorry that I couldn't give you the warmest feeling. Xiaoru feels deeply guilty. We have informed the guest room about the issues you reported and are starting to deal with them. During your stay at the hotel, if you encounter any problems, you can call the customer service hotline at any time! Xiaoru will go all out to solve the problem! Looking forward to your visit again~
Guest User
Business Queen Room
Stayed in Jul 2023
Other
4 review
1.0/5
Posted on Nov 7, 2023
Bad, the picture looks okay, but the reality is very bad
Original TextTranslated by Google
Response from Property: Hello dear guests, thank you for meeting you in this wonderful season! It is a traditional virtue of the Chinese nation to not be stingy with praise. Our growth needs your support. The hotel has a variety of room types. If you are not satisfied during your stay, you can change the room type at the front desk. We're sorry that we didn't give you a satisfactory stay experience, and we look forward to your next stay! We will definitely bring you a different stay experience. My friends and I are waiting for you, see you there! ! .
Guest User
Superior Room (Double Bed)
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 1, 2025
南方小土豆勇闖大東北,大冬天被酒店“暖”到了,酒店乾淨,房間挺大,房內有準備好的凍梨凍柿子,前台小姐姐熱情,服務到位,酒店邊上就是地鐵站,出行方便,第一次來東北,雖然天寒地凍,但是東北人的熱情和酒店服務讓我們有種到家的感覺
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Response from Property: 感謝您的肯定與支持,我們很高興能為您提供滿意的住宿體驗。期待再次為您服務。
Guest User
Guestroom (Double Bed)
Stayed in Nov 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 8, 2024
位置好交通便利,距離機場大巴1號線民航大廈站點五分鐘,離地鐵2號線省政府站也很近,去景點很方便,前台旁就有去各景點的路線圖。 叫外賣也很方便,完達山奶茶、何所有玉米汁、老昌春餅、老廚家等等好喝好吃的都能點到~ 酒店服務不錯,打包回來的吃的涼了可以用1樓餐廳微波爐加熱,買了冰糕可以在冰櫃寄存,冰糕吃起來不方便,工作人員還很貼心給我們拿了碗和勺子~ 來哈爾濱玩在這連住了3天,體驗不錯,下次來玩還會選這裏~
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6/8
Response from Property: 感謝您的詳細反饋與認可,我們很高興能為您的哈爾濱之行增添美好回憶。期待再次為您服務。
Anonymous User
Business Queen Room
Stayed in Nov 2024
Family
10 review
4.0/5
Very Good
Posted on Dec 29, 2024
酒店服務還行,很早之前就定了,結果入住的時候發現價格更便宜了。。。。。。。。。。。。。。。。。。。。
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Response from Property: 感謝您的反饋。對於價格變動給您帶來的不便,我們深感歉意。我們會持續優化定價策略,希望能再次為您服務。