Embassy Suites by Hilton Atlanta Airport North

Great nights sleep here on the final night of a 3 week road trip. We wanted to be close to the report for our trans-Atlantic flight the next day. The suite we had was on the 7th floor, close to the end of the hallway and we honestly didn't hear a thing! It wasn't the cleanest of all the places we stayed- two minor things- some leftover chicken in the fridge form a previous guest and a sticky table in the living room area but beds and bathroom were both very clean. Kick back at 5pm was good- lots of fresh picks and the breakfast was the best we've seen from these kind of hotels. Hotel shuttle was good too and very regular- we used it both ways and had it to ourselves. I liked it- plus it was big, modern and convenient... that was all we needed.

I travel frequently for work and rarely write reviews, but this experience was so appalling it deserves a public warning. After a grueling 10-hour journey, we checked in late at night, exhausted and looking forward to rest before a critical business meeting the next morning. Instead, we were placed in a room with no working HVAC system — just stifling, suffocating heat. We barely slept 2–3 hours in unbearable conditions. Their “solution”? Two broken fans — one without legs, the other useless with no pedestal or proper outlet placement. That was their version of climate control. No technician, no engineer, no maintenance — because they had no staff on-site to handle basic issues like a non-functioning air system. When we called the front desk at 3 a.m., to request help their solution was to burden the customer further by having us pack ourselves and move to another room at 3am rather than send someone to address the lack of a working thermostat/HVAC. How does a brand new hotel not have rooms with thermostats or working HVAC? Upon calling the hotel in the morning somehow things got worse. A woman named Evita (or Evida/Yvita) answered and was extremely rude, argumentative, and unprofessional. Her response to our concern: “Too bad — you should have moved to another room…I was having a great day and I am done with this conversation” (Evita hangs up the phone). At 3 a.m., after we’d already unpacked, exhausted, and desperate for rest. There was no apology, no attempt to help — just hostility and complete disregard for our health, time, and basic human decency. It was one of the most dehumanizing, dismissive responses I’ve ever received from a hotel employee — let alone one representing a Hilton property. We raised these concerns with *******, who confirmed there was no HVAC tech or engineer on-site, and that the hotel bounces guests from room to room instead of fixing problems. When asked for help packing or moving, we were told they had no staff available. This is not hospitality — this is negligence. The room was uninhabitable, the customer service disgraceful, and the Hilton brand completely misrepresented. This location should not be allowed to sell rooms without functioning HVAC or staff capable of addressing urgent guest needs. I am pursuing a full refund and escalating this to Hilton corporate. For your sanity, health, and dignity — do not book this hotel. And if you already have, I strongly suggest calling ahead to confirm the HVAC works — and praying you don’t need help after check-in.

Buffet was nice but other than the food made to order everything was weirdly room temp

happy hour was great and the suite. Very nice.

No shuttle to international only to domestic

Property was nice. It would be nice if they had the coffee outside of the breakfast area as the person checked off my room when i went for coffee