Starway Hotel (Hanzhong Railway Station South Square Branch) Reviews

Response from Property: Dear Guest,Thank you very much for choosing to stay at our hotel and for taking the time to leave such detailed feedback – your comments are extremely valuable to us.We are delighted to know that you were satisfied with our hotel's convenient location and the cleanliness of our rooms. Providing a comfortable and convenient stay for our guests is always our top priority. Regarding the gym facilities, we sincerely apologize for the inconvenience caused. We have urgently contacted a professional maintenance team to resolve these problems as soon as possible and will strengthen regular equipment inspections to prevent similar issues in the future.Additionally, we offer our deepest apologies for the staff entering your room during the "Do Not Disturb" period. This was a serious oversight in our service procedures. We have conducted special training for relevant employees and reinforced service standards to ensure that every guest's privacy is fully respected, and such mistakes will not happen again.Your feedback will drive us to continuously improve our services. If you have any needs in the future, please feel free to contact us. Wishing you a wonderful day!

Response from Property: 尊敬的客人，非常感激您對酒店全方位的稱讚！您精準地提到酒店交通便利、靠近夜市、房間舒適、價格實惠以及前台服務好等優點，我們倍感榮幸。酒店選址在高鐵站旁，就是希望為像您這樣出行的旅客提供便捷；合理定價、優化服務也是我們一直堅守的經營理念。您的認可給予我們前進的動力，我們會繼續保持優勢，不斷提升。比如進一步優化房間佈置，提升前台應急處理能力等。期待您再次入住，我們會為您帶來更優質、更貼心的服務，祝您生活愉快！

Response from Property: Dear guest,：Thank you very much for choosing to stay at our hotel and taking the time to share such candid feedback! We deeply regret that we failed to meet your expectations during this stay. We will always keep in mind your recognition of the warm service provided by our staff, and we will continue to maintain and enhance the warmth of our service. However, we sincerely apologize for the problems such as the inadequate room cleaning, the abnormal sink equipment, and the surrounding noise that have caused you trouble.Regarding the cleaning issue, we have rechecked the relevant areas and will strengthen staff training and inspection efforts to ensure that the hygiene standards are always consistent. For the problem of the sink stopper, the engineering department has been arranged to repair and replace it to prevent a recurrence of a similar situation. As for the surrounding noise, we will actively communicate and coordinate with the relevant parties to strive to improve the environment.Your feedback is an important guide for our improvement. We hope to have the opportunity to make up for our deficiencies in the future and provide you with a high-quality stay experience again. We earnestly ask you to give us another chance! If you have any needs, please feel free to contact us.

Response from Property: Dear guest,Thank you so much for your kind compliment! Our hotel's prime location is indeed one of our highlights, designed to bring great convenience to your travel. Moreover, our warm - hearted staff are our most precious asset. They always treat every guest with sincerity. Your praise is a great encouragement to us. We will keep working hard to continuously improve our service quality. Looking forward to your next visit and we will continue to create a warm and comfortable accommodation experience for you.

Response from Property: 願您開心的笑，滿意的歸，此次短暫的離別都是為了更好的相遇，小星一直感謝您的加入讓我們再次更多彩！

Response from Property: Dear guest, thank you for taking the time to share your stay experience and leave a review! Your concerns about the "premium location" and "close proximity to the food court" were key considerations in our site selection, ensuring your convenience when traveling and dining. We are somewhat disappointed that we failed to meet your expectations and will seriously reflect on our shortcomings. We hope to have the opportunity to welcome you again in the future and make up for this minor shortcoming with even better service. We wish you all the best!

Response from Property: Dear guest, hello! We are deeply ashamed to read your feedback. The lack of cleanliness that resulted in such a poor experience is a serious dereliction of duty on our part, and we sincerely apologize. We have reviewed our cleaning procedures overnight and conducted supervision and training for all housekeeping staff. Your dissatisfaction is a stark reminder, and we will make corrective actions to demonstrate our sincerity. If you are willing to give us another chance, we will definitely arrange a satisfactory room for you. If you visit again in the future, please feel free to contact us, and our 24-hour front desk staff will assist you. We look forward to seeing you again!!! We wish you all the best and a happy day every day!

Response from Property: Dear guest, thank you for your detailed feedback! We're delighted that you've been impressed by our hotel's cleanliness and convenient location. Our location across from the high-speed rail station is truly a highlight, and we're pleased to be able to save you time and effort. Regarding the current renovations and the separation of the front desk and guest rooms, we sincerely apologize for any inconvenience this may have caused you. Your understanding is our driving force for improvement, and we look forward to welcoming you again once the renovations are complete, offering you an even better experience. We wish you all the best!

Response from Property: Dear guest, thank you very much for your recognition and detailed feedback about our hotel! We are honored to learn that you enjoyed your stay. Our hotel is committed to providing guests with a convenient and comfortable environment. Our convenient location, comprehensive amenities (including automatic drinking water stations), and attentive service from our front desk team (such as providing rain gear on rainy days) all reflect our dedication to service. Regarding the sensitivity issue with the smart curtains you mentioned, we have immediately reported this to our engineering department and will arrange for debugging and optimization as soon as possible to ensure a better experience for your subsequent stays. We look forward to welcoming you back and will continue to improve our service quality to bring you a better experience!

Response from Property: Dear guest, thank you very much for your recognition of our hotel! We are truly delighted to hear your positive comments about the cleanliness of our rooms and our front desk service. We always pay attention to every detail of room hygiene, striving to create a clean and comfortable living environment for every guest. Our front desk team is also constantly honing their service, hoping to make everyone feel warm with efficiency and hospitality. We hope you will choose us again on your next trip, and we will continue to work hard to provide you with an even better stay experience! We wish you a happy life and all the best!

Response from Property: Thank you for your heartwarming review! Dear guest, your appreciation for our service warms the hearts of our entire team. Upgrading your room and providing you with a comfortable stay is our greatest joy! We strive to pay attention to every detail, from attentive service to room comfort, ensuring you a comfortable and secure stay. Hearing you praise the robot's efficiency in delivering items is incredibly rewarding for our technical team. Our prime location, convenient for your travels, was a key consideration in our site selection. Your satisfaction is our driving force, and we will continue to refine our service. We look forward to creating pleasant stay memories for you next time. Come visit us often!

Response from Property: Dear guest, thank you very much for your positive review! We are honored to learn that you are satisfied with every aspect of our hotel. We are always committed to providing a complete guest experience. We are delighted to have comprehensive facilities to meet your diverse needs. The quality and hygiene of our breakfast are our top priorities, and your recognition is truly encouraging. Our hotel's convenient location near the train station provides convenient travel, a factor that was also a factor in our selection. Our staff provides warm and attentive service to every guest, and your positive feedback is our greatest encouragement. We wish you a pleasant stay and welcome to visit us again!

Response from Property: Dear guest, hello! Thank you very much for your thoughtful five-star review! We are honored to see that you highly recognize the hotel experience! The front desk team always welcomes every guest with warm service. They will be encouraged to recommend delicious food, solve problems and receive your praise! The hotel is adjacent to the transportation hub, so you can travel without worries, and we are also very pleased. It is even more gratifying to know that you like the Hanzhong special breakfast and feel the local flavor! The housekeeping team carefully maintains a clean environment and complete facilities just to make your stay comfortable. Your promise of "choose here next time" is our driving force! Looking forward to creating an unforgettable stay experience for you again, I wish you a happy life and all the best!

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and taking the time to share such a heartwarming review! We are honored and encouraged by your recognition of the hotel environment, facilities and services! We have carefully prepared free tea, snacks and books in the lobby, hoping to create a comfortable resting space for every guest. We are glad that you like this leisure. The room is spacious and comfortable, equipped with smart devices, and is willing to bring you a warm experience like home. What makes us most happy is that the service of the front desk team can be praised by you! It is our responsibility to provide guests with meticulous and thoughtful check-in guidelines and share local travel guides. Your encouragement is the greatest affirmation for us. We always aim at guest satisfaction, continue to optimize service details, and look forward to bringing you more surprises next time! Whenever you come again, we will welcome you home with the warmest attitude!