3-Star Hotels in Hanwell

This property is well located with a golf course. Pet friendly. Rooms are fairly well appointed and no carpet. The devil is in the details though! 1. We checked in, unpacked, got the pyjamas on - only to find out that the TV would not work. The front desk could not do anything about it and offered to change the room. It was late, we were already unpacked and didn’t want to repack all of our stuff and move. Needless to say, our stay was not very pleasant with no TV. 2. They charge a $100 additional deposit at check in which is refunded at checkout - you hope! How will we know if they decide to keep the deposit because they determine that we caused some sort of damage to the room? They are not verifying the rooms before checkout to ensure no damage. This is nonsense and will ensure that we don’t stay here again. 3. The towels are threadbare. See photos. I am amazed they would even use these towels. 4. The mattress had a huge stain on it which you observe every time you sit on the sofa. Kind of unpleasant. 5. The coffee maker is one of those silly little efforts that require special “pods” to be used. We asked for extra coffee at check in and none was available. They had two pods delivered to the room. Two? The coffee in the lobby is watery. Just get a decent coffeemaker and provide some coffee. 5. No breakfast. Although they do offer watery coffee in the lobby. Breakfast available for an additional charge. Really? In general, the hotel is bright and the grounds are very nice. Attention to detail and this $100 deposit silliness are issues though. Actually insurmountable in our view. The deposit policy needs to change.