Clarion Hotel BWI Airport Arundel Mills

It was clean. We slept well. Service was nice however amenities were disappointing. I chose based on photos but the pool was full of green goo and there was no pool table as pictured!  Breakfast was good except no eggs and you had to ask for a yogurt!  When asking for a second we were told, “no mas”!

Not that clean

I’ve been staying at the Clarion and want to recognize some of the outstanding staff who truly make a difference. First and foremost, Manager Elliot is exceptional. He consistently goes above and beyond not just for me, but for every guest I’ve seen him interact with. Whether he’s managing front desk issues or personally driving the shuttle to make sure guests get where they need to go, he does it all with professionalism, patience, care and a SMILE! He’s clearly dedicated and committed to his role — someone like him absolutely deserves a promotion and raise. Ms. Lamora is another incredible team member. She’s always friendly, helpful, and a pleasure to interact with. The newly hired staff are also doing an excellent job adjusting to the hotel’s operations — they’ve been kind, welcoming, and professional. Unfortunately, One front desk employee, Ms. Padele, has made my stays increasingly uncomfortable. While I’ve always been respectful and polite to her — even going out of my way to offer compliments — she continues to single me out in ways that feel personal and unprofessional. She has repeatedly made comments about what I’m wearing, despite no such issue being raised with anyone else. On top of that, she often checks the status of my stay as soon as she starts her shift and frequently calls my room. It’s also concerning that her comments seem to reflect personal or possibly religious views, which she appears to be enforcing selectively — and only toward me. That is not appropriate in a hospitality setting where guests should feel welcome and treated equally. Overall, this is a great hotel with many hardworking, dedicated staff members. I hope management takes a closer look at how every guest is being treated so the experience is consistently positive for everyone.

Keys would not unlock the room. Housekeeping tried her master key & still could not get into room. Had to change room. Come back later that night & our tv isn’t working so another change of room. The water for shower took at least five minutes to get hot. No safety strips in shower making it very dangerous & I slipped. Had to hold onto grip bar the entire time in shower.

Rooms were clean. Property was a littly musty