Aloft Hotels in Hanover

I am not one person to leave a review. However, I am less than pleased. The room is covered in dust. It took over four hours to cool the room down. The king size bed sags in the middle and is extremely uncomfortable. I absolutely do not feel clean in this room. The fitness center is absolutely disgusting. The thermostat in the fitness center is held on by scotch tape and it is overwhelmingly hot in there. The machines have clearly not been cleaned in a while and there are machines that have clear evidence of heavy sweat left on them. I recommend saving a few dollars by choosing another hotel nearby. There is nothing worth the price tag of this stay.

The hotel is located near the airport and is surrounded by Baltimore's largest shopping mall. It has everything to eat, drink and play. The hotel facilities are very good. It is equivalent to a domestic five-star hotel. The rooms are large. The casino downstairs is a famous casino in the Washington area.

We're across the highway from Arundel Mills outlet shops and the Live! Casino, and BWI Airport is eight minutes away. Enjoy a dip in our indoor pool and a workout in our 24-hour fitness center. Our restaurant serves cooked-to-order breakfast, as well as dinner and cocktails, and we offer conference and boardroom space. WiFi's on us.

We chose this hotel because we wanted to spend a night at the ****** for a little getaway. We had a 2 room suite which was clean and comfortable. After a nice night out at the ******, we got up and worked out then had breakfast. The breakfast was pretty good with a nice selection of both hot and cold food, breads, and fruits. We had been here years ago and there was a shuttle to the ****** but it is no longer running so we just drove. All in all a very pleasant over night trip.

This is an excellent property, far exceeding our expectations. Very nice King room, VERY clean throughout, and very comfortable. The whole property was neat and clean. Would/will stay again without a doubt. Kudos to the management and staff. The only small negative was related to the breakfast, thinking they need a new cook. The pork sausage on the morning we stayed was burned to a crisp. The nice ”singing staff person” who was manning the breakfast even brought out another pan of the links but they were as bad or even worse than the first. Come on, pick up your game there a bit please. The cinnamon rolls were fresh and hot and gooey just they way they should be. The coffee was hot and fresh. Overall a 5-star stay for which we were very thankful!

It's beautiful, clean and modern, but not one you'll want to stay at if you have an early morning flight. We didn't know the shuttle didn't start until 7 am (odd) or we would've booked another hotel. When you have other travelers complaining about this, you may want to reconsider your hours. PRO'S: I will say the lobby and room were beautiful modern eye candy. It was clean, the bathroom luxurious, the bed like a dreamy pillow and the staff courteous. We only spent about 6 hours there, so not enough time to try the food, breakfast or the gym- which looked upscale with many machines and weights. CON'S: As others have mentioned, the halls can be NOISY. We should've known something was up when we had to sign a disclaimer upon check in that we wouldn't have a party in the room. A first! Having said that, the walls/door seem to be a bit thin. The drunken people heading to their rooms at 2 am sounded like they were in our room as they passed. A total bummer when you have to leave for the airport via Lyft ($30) at 4:15 am . Here's a thought: Maybe one hallway on the top floor could be reserved for airport travelers or those requesting quiet rooms (since you're an airport hotel?). That way you can ensure your patrons a good night's sleep. Fellow WHITE NOISE LOVERS? For those that depend on a hotel's thermostat to have a constantly running fan option, this does not. Again odd, as we rarely run into this with hotels. The fan will turn off when the temp is reached, leaving you susceptible to any hallway noise. It would be great if you had a few portable fans available or even one tucked in each room like you do hairdryers. Also, if you're a hot sleeper in July's heat you cannot adjust the AC to any lower than 64 degrees. Will we stay there again? Perhaps if we don't need an early shuttle and ask for a quiet room. I hope the management will consider these comments, because this hotel could be amazing if it addressed a few areas.

Pay special attention when setting up their hotel. When you check in, the front desk will take away your $50 purchase, saying that the prepaid deposit will be refunded after 5 to 7 days. When they ask for the $50 fee certificate, they will Telling you that you haven't used it yet will not give you anything like receipts, and tell you that if money can't be returned to your account, you can talk to your bank. I think if you use the Bank of America users, you might The money is recovered. If you are unfortunately a user of the Bank of China, then you will be compensated for the money. Sometimes when you go out, you are hacked. Although you are not happy, you don't have to care too much.

After my flight was canceled in Baltimore, I rented a room. I called and requested a shuttle to the hotel. I verified 3 times where I should be standing to catch the shuttle. After waiting for 1/2 an hour, I watched the shuttle drive through quickly, never stopping. I ran after the shuttle shouting and waving my hands, to no avail. Mind you, it was after midnight, in a city I don’t know, and I was alone. I hailed a cab to take me to the hotel, and a mile ride cost me $20 - thanks shuttle driver! I went inside to check in, and informed the night clerk of the shuttle, and he ignored me. Thanks night clerk! I got to my room, and it was filthy. I travel with antibacterial wipes, so I made do with a wipe down of my room. I also washed my hands, and realized the room had no soap or hand towels in it. Should I call the desk? He didn’t care the shuttle left me, there’s no way he’ll care about soap or towels. I tried to take a shower, and the water was yellow. Luckily, I had my water bottle from the plane, so I had something to drink for my stay. I thought I’d try taking a short nap, before returning to the airport for my early flight. Both beds leaned backwards, so I felt like I was falling all night. The sheets were clean and soft, which was the one redeeming thing of the room. After napping for a whopping 20 minutes, I gave up. I checked out early morning. The shuttle driver back to the airport was different from the one on the previous night. She was fantastic - she was nice, and thorough. I spent nearly $100 for a horrendous experience, not including the taxi ride. I didn’t expect a fancy hotel experience, but just promised basic amenities were awful. Skip this location. The morning shuttle driver was the only good part of my experience.

Two seniors, our son and 3-year-old grandson made a reservation at this hotel when traveling to Annapolis for another grandson's baptism. We made the reservation through hotels.com, paid for it ahead, and received a confirmation which said our reservation was guaranteed. We arrived at the hotel at approximately 8:30 pm with an overtired toddler to be told that the hotel had oversold rooms and we had none. They also did nothing to help us find another room but instead referred us back to hotels.com, which found us a room at a Westin hotel 15 minutes away by car. The next party who arrived after us were told the same, although for some reason the staff was trying to help them find a room although they had booked through booking.com. The hotel staff admitted that they often oversell and have this problem every Saturday night. BEWARE!!