Golden Sail Hotel & Spa

Golden Sail Hotel provides well-equipped, clean rooms in Hanoi's Old Quarter, offering good value for money. Guests appreciate the spacious, comfortable rooms and the exceptional, helpful staff. Easy access to attractions.

Never gonna visit this hotel again. Worst experience ever. Was sleeping in my room and another guest was opening my hotel room. After Talking to the reception. They just Said sorry, it was a mistake. A mistake Like that can’t be happening in a hotel. After this experience I wouldn’t recommend someone else to visit this hotel. The imagination that some random people could be in my hotel room when I was away .. just horrible. Can’t trust this hotel.

Amazing management, amazing hotel, amazing room, amazing service, amazing location, amazing staff. Liked · What did I like? Where do I start. From my arrival at the airport Jack had sent me a message about arranging transport, but I had already jumped in a taxi, but it was the fact he was checking my movements made me felt that he cared. The following day, he checked on me at breakfast (I'll come back to that) and was wanting to assist with tours and visits. I did book the city tour with him and it was amazing, by the time the tour cam round (Thursday), I had already walked most of the Old Quarter and surrounding areas (Tuesday and Wednesday), but I had missed some stuff and this covered off the check list. Breakfast was a FEAST, normally I would get a "continental" breakfast, but this was a full on Vietnamese breakfast and you could order either scrambled eggs, omlette's or anything at no extra charge. The staff were polite and keen to help. Jack again was amazing and keen to help with everything. I do recommend arranging airport transfers with him, as it was cheaper than jumping in a taxi. The room was perfect for what I needed, out during the day exploring, then a shower (maybe a nap), then out at night. On that note, the location of the Golden Sails is PERFECT. Right in the heart of the Old Quarter, "drinking alley" which I liked to called it was out of the hotel, turn right, right again and you're there. Go further a field down the streets and alley ways offer so much more. The Street Train is a mere 18 minutes walk away, I highly recommend you do that, best to go on a Sunday from 6pm. So overall, I can't recommend The Golden Sails enough, I plan to go back one day, go further afield with my tours, but I will book with Jack and his hotel again. Thank you Jack. Disliked · Nothing, well, the coffee cups could have been bigger but I'm from Australia/New Zealand and we like our coffee, but this is the Vietnamese way. The only "slight" issue I had was the is some construction to the right of the hotel and it goes from Monday to Saturday and disturbed me once or twice. But that will obviously be completed soon, and it's out of Jack's control.