Guest User
August 26, 2024
Everything was perfect - cleanliness, location, rooms, food - but especially the staffs really made the difference! Our family had an exceptional stay at this hotel, and we really can recommend this hotel. In particular the hotel staffs (especially Grace, Justin and Henry, but actually literally really every staff at this hotel) are very friendly, empathetic and helpful with every matter regarding our travel. From arranging tours, celebrating the birthday of one of our family members, to supporting us when our flight was significantly delayed past midnight and when we needed to seek for medical assistance. This has really been hospitality at its best. Thank you so much!!! The hotel itself is quite small, but the lobby and our rooms are beautifully decorated. The rooms and the bathrooms are also very clean. The breakfast is good, with a variety of Vietnamese and western dishes. Superb location, the hotel is located directly in the Old Quarter (Hoan Kiem), within walking distance to the Hoan Kiem Lake, Ngoc Son Temple and shopping and street food area.