Grace Selected Hotel (Hangzhou Xixi)

Grace Selected Hotel (Hangzhou Xixi) Reviews

Grace Selected Hotel (Hangzhou Xixi)

No. 2 Jingshanling Road (Huifeng International Section B), Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Grace Selected Hotel (Hangzhou Xixi)
Grace Selected Hotel (Hangzhou Xixi)Grace Selected Hotel (Hangzhou Xixi)Grace Selected Hotel (Hangzhou Xixi)
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Grace Selected Hotel (Hangzhou Xixi) Guest Reviews

4.8/5
Excellent
1380 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1380)
Positive reviews(1361)
Reviews with photos/video(342)
Easy to get around(187)
Friendly front desk staff(160)
Delicious breakfast(142)
Close to metro(118)
Large rooms(111)
Good views(42)
Has French windows(24)
Awesome gym(16)
Negative reviews(19)
Anonymous User
Superior Room (Double Bed) (French Window)
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Very good hotel, there are free laundry and gym in this hotel 10/10 👍
Response from Property: Dear Guest, Thank you very much for your high recognition of our service! [Warm journey] is our service purpose! All room types [large floor-to-ceiling windows], some room types in the clear day and evening can see the beautiful sunset and mountain views, [high quality comfortable bed] to accompany you to sleep at ease, a variety of [Chinese and western nutrition breakfast], take you to start a full day! Grace "brings you new ideas and accompanies you on a happy journey." We will always live up to your accolades
Angel
Superior Room (Double Bed) (French Window)
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Complete hotel amenities, free coffee machine and tea in the lobby, free laundry and quick helpful service from the staff. Generous with drinking water too.
Response from Property: Dear guests, thank you very much for your recognition of our hotel, thank you very much for your five-star review! The hotel is located in the core area of [Hangzhou Xixi Wetland Scenic Spot], more than 20 minutes' drive from [West Lake and Lingyin Temple Scenic Spot]. The hotel is equipped with free [above-ground & underground parking lot], [leisure book bar], [Vitality gym], [self-service laundry room] and [Chinese and Western buffet breakfast restaurant]. The first floor of the hotel provides [Welcome tea and freshly ground coffee]. Provide a high quality stay experience for every guest! Grace West Brook is looking forward to seeing you again!
Saurabh Anil
Superior Room (Double Bed) (French Window)
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Location is good, bit away from city center, but worked fine for us. Rooms were clean. Many breakfast options were available. Hotel had late checkout option which was helpful. Staff was very welcoming & supportive. Overall ticked everything for us.
Response from Property: Thank you very much for recognizing our hotel. It is our mission to provide you with a good living experience. We look forward to your next stay!
Julian Antonio
Superior Room (Double Bed) (French Window)
Stayed in May 2024
Couples
28 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The hotel was great and very accommodating. I would recommend this hotel when you're staying in Hangzhou. The staff is also pleasant as well
Response from Property: Thank you very much for recognizing our hotel. It is our mission to provide you with a good living experience. We look forward to your next stay!
Stephanie
Superior Room (Double Bed) (French Window)
Stayed in Sep 2024
Travel with friends
11 review
4.0/5
Very Good
Posted on Oct 26, 2024
Often stayed at this hotel. Staff is super friendly and accomodating
Response from Property: Dear guest, thank you for your comments and recognition, see your comments of four stars, if you feel that the small box can be improved, please be sure to put forward yo, we will pay attention to each guest's feedback and suggestions, we uphold the concept of "family service", the guests stay as our friends from far away. The hotel has a variety of room types for you to choose from, the room area is large, all rooms are [large Windows], rooms are equipped with [health brand mattress], [sleeping pillow], some room types are equipped with [latex mattress], [air purifier]. Hope to give you a perfect stay next time!
Reidarmawan
Superior Room (Double Bed) (French Window)
Stayed in May 2024
Family
39 review
5.0/5
Outstanding
Posted on Jun 27, 2024
The hotel have complete amenities, especially they have laundry and dryer machine, so we can do laundry for free! They also provide the detergent without extra cost. Really recommended!
Response from Property: Thank you very much for recognizing our hotel. It is our mission to provide you with a good living experience. We look forward to your next stay!
Kelvin Tatman
Superior Room (Double Bed) (French Window)
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Grace Hotel was comfortable. Highly recommend.
Response from Property: Dear guest, thank you very much for your high recognition of our service! 【 Warm journey 】 is our purpose of service! The hotel is located in the remaining transportation hub of Hangzhou [Metro Line 3], adjacent to [Hangzhou Xixi National Wetland Park], located in the national 5A tourist scenic spot [" West Lake - Songcheng "along the line], geographical location is superior, convenient transportation. All room type [large floor-to-ceiling window], some room types can see beautiful sunset and mountain view in the evening on a clear day, [high-quality comfortable bed] accompany you to sleep at ease, a variety of [Chinese and Western nutritious breakfast], take you to start a full day! Grace "bring you new ideas, accompany you through a happy journey", we will continue to live up to your praise
Anonymous User
Deluxe Family Room
Stayed in Aug 2023
Travel with friends
6 review
4.0/5
Very Good
Posted on Oct 8, 2023
the receptionist desk is friendly and helpfull. The room is also big and clean.
Response from Property: Even if it is not 5 points, thank you for your comments! I do not know where we are not good enough or you accidentally a little bit less, we deeply blame ourselves, but also sounded the alarm for us, always remind ourselves to learn from each other, and then look forward to your 5 points of praise!
Dawood
Deluxe Family Room
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Good place for friends. It’s close to Xixi
Response from Property: Thank you for your recognition. It is our honor to satisfy you. Looking forward to your next stay, we will bring you a better stay experience!
d2vrecords
Deluxe Room (Double Bed) (French Window)
Stayed in Dec 2022
Family
10 review
3.7/5
Posted on Jan 25, 2023
The hotel is clean and the laundry is very good for those staying longtime in the hotel. You can wash and iron your clothes free of charge.
Response from Property: Dear distinguished guest, hello! We sincerely apologize for bringing you a bad feeling during your stay. We are unable to let you experience the care and care, affection and attentiveness like family. In response to the questions you raised, we have implemented them and immediately organized relevant training to make timely corrections and improvements. We sincerely hope you will come again!
Cruz7
Superior Room (Double Bed) (French Window)
Stayed in May 2023
Family
22 review
5.0/5
Outstanding
Posted on Jun 21, 2023
Very comfortable hotel and best value for money hotel in Hangzhou, very good service and the room is very nice, clean and feels like home.
Response from Property: 聽到您這麼誇我們,人家都羞澀了呢,我會小小的驕傲一下下,期待與您在次相遇!
SAMSON PIUS GERVAS
Superior Room (Double Bed) (French Window)
Stayed in Aug 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Neat and clean
Response from Property: Thank you very much for your recognition of our hotel. It is our mission to provide you with a good living experience. We look forward to your next stay!
Leywanto
Deluxe Family Room
Stayed in Nov 2023
Family
4 review
4.0/5
Very Good
Posted on Dec 30, 2023
Close to metro station
Response from Property: Thank you for having you, thank you for meeting me! In this bustling world, there are always destined opportunities between people. There are invisible and intangible threads running across them, criss-crossing each other, entwining and caring about each other. We will keep this detachment and happiness in our hearts. We are honored to be your good partner. Remember to come back often...
Husin Winarta
Deluxe Family Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Verygood
Response from Property: Thank you very much for recognizing our hotel. It is our mission to provide you with a good living experience. We look forward to your next stay!
Thando23
Superior 2-bed Room
Stayed in Jul 2022
Travel with friends
24 review
4.7/5
Amazing
Posted on Aug 24, 2022
I really loved this hotel! Friendly staff, nice location and spacious room. Would definitely recommend
Response from Property: 即使不是5分,依然感謝您的點評!不知是我們哪裡做的不夠好還是您不小心少點了一下下,我們深感自責,同時也給我們敲響了警鐘,時刻提醒自己要取長補短,屆時還期待您的5分好評哦!