Guest User
November 9, 2023
Second time we go to this hotel, the first time the customer service was terrible, although we thought it was something of the moment, we came back this year since we got married here with my partner, our families also came to this hotel. The person at the reception only knows how to say No to everything you ask, they do not have laundry service, you have to pay to have your room decorated for the wedding night because they do not give courtesy after telling us that it seems unusual to us, they gave us chocolates and a bouquet of flowers. There is never a reception, there is only a wsp where they answer you. The room where we were had a leak in the bathroom and it is not a cheap hotel for what it offers. On the other hand, if you are late in leaving in the morning, they do not make the room for you, it is that simple. We had to make the bed ourselves even though we left before the cleaning time. The positive thing is the view and the food, which is delicious. The rest is a disaster. I do not recommend it, I came twice both of which have not been what we expected. The customer service overshadows all the beauty of its facilities.
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