Days Inn and Suites by Wyndham Hammond, IN

Pretty decent place to stay. Convenient, near the highway. Easy to get to. Breakfast was available. Staff was pleasant, easy check in process. Pretty decent place to stay. Convenient, near the highway. Easy to get to. Breakfast was available. Staff was pleasant, easy check in process.

My employees and I came back to the hotel after working for 15 hours straight to learn our keys didn't work (we rented 3 rooms total). Once we got the key situation resolved (after midnight when we all should have been sleeping), my room had someone else's property in it. When came down to the front desk, they told me that the room was given to someone else and that I only had reservation for one night... turns out I didn't my confirmation listed multiple nights and my room was given away. After a while, room was found for me on a completely different floor (away from the rest of the crew) and the room must have been the broken room kept for emergency since it was dirty, smelly and nowhere close to what I was forced to give up through staff's mistake. Called the manager the next morning after getting back home. She promised to investigate and call me back the same day. 3 days went by and nobody called back yet. To summarize - terrible customer service and hotel that should be rated as a 1 star (rooms are new but aged - filled with gold tvs, fridge, furniture. Bathrooms were not touched during remodel and they leak water all over and have not exhaust fans - do all the smells and steam stays in your room).

Filthy, ragged, poor customer service, broken elevator the doors are unlocked all night all around the hotel so anyone can get in. It’s not safe and it stinks.

This place needs to be torn down. Not clean what so ever. The rooms smelled musty and the showers were not hot.

We reserved on the hotels direct website and paid for a stay for 5 and when we arrived they were not prepared for 5. They claimed they might get a roll away bed out of storage. We told them we needed it confirmed before we would check in. They confirmed that they would get a roll away bed for the 5th person so we checked in and loaded into the room (at 11pm). They then told us that they would not get a roll away bed, so we asked for extra bedding to at least put the 5th person on the tile floor in the room comfortably. They provided 2 thin duvet covers and said they had nothing else. We specifically asked especially for a pillow since the room only had 4. They had zero pillows. 3 people had to try and sleep in a queen bed, one with duvet covers as a pillow. Speaking with the manager the next morning, she claimed they had roll away but they have to be requested when making reservations. No where on the website allows this option or a notes section. She confirmed they had a reservation for 5. They offered a $20 discount for the inconvenience. Continued to say it was our fault and ignore that they could not provide pillows or that their staff said they would get us a roll away. Also, no protein available at breakfast was disappointing.

This hotel wouldn't honor my Priceline payment for the two nights that I reserved and paid for in October. Then they didn't reserve the $50 room incidental charge that they charge everyone at check-in. I'm currently disputing that $50 charge with my bank.