The Orangers Beach Resort and Bungalows All Inclusive

The staff is friendly and helpful, creating a welcoming atmosphere. The hotel is clean and well-maintained with fantastic facilities. Guests appreciate the comfortable, spacious rooms and great sea views.

This is my second time in This Hotel, and it was absolutely fantastic 👌 and the food is absolutely magnificent. The staff are amazing and are always there if you need them. And the animation team are absolutely active with lots of activities to do. Such as darts, table tennis and archery. If you want my honest opinion, you should come and give it a go.

Disappointing and Unsafe Experience at Les Orangers Beach We recently stayed at Les Orangers Beach for seven nights, and while Tunisia is a beautiful country with much to offer, our experience at this hotel left us deeply disappointed and, at times, concerned for our safety. Positives Let’s start with some of the good points from our stay: Arrival and Check-In: The private transfer was punctual and brought us to the hotel smoothly. Check-in was professional, and the room manager took the time to explain the facilities and booking process for à la carte restaurants. Entertainment Team: The entertainment team was consistently engaging and friendly with our group, which added some enjoyment to our stay. Beach and Hotel Grounds: Both were well-maintained, offering a serene and picturesque environment. First Aid Responsiveness: During an unfortunate incident where a child in our group was injured by a fishhook on the beach, the hotel staff responded quickly and administered first aid professionally. Concerns During Our Stay However, there were serious issues that far outweighed the positives. 1. Ignored Pre-Arrival Communication Before our trip, I emailed the hotel management to inform them about our group’s dietary requirements and my daughter’s severe nut allergy. Unfortunately, no response was ever received, which was disappointing and indicative of the lack of attention we experienced throughout our stay. 2. Room and Key Card Problems The rooms, while reasonably comfortable, were tired and dated. Upon arrival, the third pull-out bed wasn’t made up, though reception promptly resolved this after we called. Key card failures occurred twice during our stay, requiring frustrating trips back to reception to get them reactivated. 3. Staff and Communication Challenges While many staff members were hardworking, some lacked motivation and were outright rude. The language barrier also posed challenges, as many staff members could not understand basic English requests. For example, asking where to find butter during breakfast resulted in blank stares. Better training and multilingual staff would make a significant difference. 4. Food Safety and Dietary Concerns Food safety and the handling of dietary requirements were appallingly inadequate: Allergy Neglect: Despite notifying the hotel in advance about my daughter’s severe nut allergy, this was ignored. Buffet items were not labeled, and there was no system in place to ensure the safety of guests with dietary restrictions. Chef’s Dismissive Attitude: On our first night, the head chef advised us to simply avoid desserts due to the nut allergy, which was unacceptable and showed a lack of understanding and concern. Pasta Station Negligence: At lunch one day, we asked for vegetarian pasta with tomato sauce and witnessed the chef using sauce from a lamb stew. This was not only disrespectful but negligent. New Year’s Eve Gala Dinner: The experience here was disastrous. Despite being assured of a vegetarian