Guest User
September 10, 2024
I am absolutely fed up of substandard 3star hotels trying to pass themselves off as 4 star hotels and in this case a five star resort. It's an absolute joke. It should barely be a three star hotel so I'm not entirely sure who is grading these facilities. The room was tiny, dated and absolutely filthy. The windows looked like they hadn't been cleaned in 12 months, and this was also the case with the windows in the corridors. The shower was covered in mould and the shower head looked like you would get a disease from it. Because of this we chose not to shower in THREE DAYS. My son (who we paid full price for because he is 10), had to sleep on a tiny, rock hard sofa bed in the room. The whole room was dated. My 'Garden View with Partial Sea View' was a building site outside and the tiniest view of the sea you could imagine. Poolside is filthy and the cushions on the sunbeds are stained all over and dirty, it's gross. Dinner time is manic. There are not enough staff in the dining area to keep the tables clean and therefore we had to search and wait for a clean table. It resembles a school canteen, with children running wild, queues everywhere and rude guests that don't queue. The only thing this hotel has going for it are the few members of staff who give great service. There were a couple poolside who, if you gave them a daily tip, would keep coming to you to refresh your drinks. I was so miserable and fed up that we had to move hotels completely and check out. I would avoid this hotel like the plague if I were you, there are much, much nicer hotels around the area.