Although billed as a five star hotel, do not expect five star by Western European standards. This is not a criticism as it was anticipated by us, so we were not underwhelmed because we managed our expectations. Before you visit this resort, it is important to do just that - manage expectations. Therefore, I am reviewing from that point of view, rather than from what I would normally expect of a five star hotel and am.comparing it to other, similar resorts I have visited. First impressions were very good, with a grand looking Middle Eastern / Persian style reception area which was clean, nicely furnished and cool with good air conditioning. Despite being 2am, we were met by a friendly receptionist, given small flower necklaces and a cold bottle of water each. We filled out some paperwork and were asked to pay around 80 dinars in local tax. This wasn't expected or explained anywhere, however, I subsequently found out it is normal and legal practice. We then made our way to our room and our luggage was brought to us. As a family of four, with two teenage children, I had booked a Junior Suite because the description on their website describes them as two bedroom suites, with a queen bed in one, and two singles in the other, with a separate living area. This criteria was a huge influence for us as we not only wanted separate bedrooms, but also really wanted a separate living area to relax during the evenings or other free time we had. We were disappointed to walk in and find just two interconnected bedrooms, one with a queen bed and the other with two singles. There was no sitting room. Each bedroom had a balcony with a couple of chairs and a table and the main bedroom had a large bathroom with a big walk in shower, sink and toilet. The other bedroom had a separate toilet. Other than the disappointment of no sitting room, the bedrooms were comfortable enough, clean and nicely furnished. I spoke to the reception in the morning and explained that we had booked a suite with a sitting room. I was told that they do not have such suites. They only have the Junior Suites, which we had and are all set up like ours, or a prestige suite, which has one bedroom with a queen bed and a separate sitting room, however these, I was told, only accommodate two people. I even showed the guy the description and pictures on their own website (attached) but he insisted they do not have rooms like this and the pictures under the description of the junior suite are actually from two different rooms - the junior suite and the prestige suite. I explained that we were disappointed as we had specifically chosen and paid for something else, but there was nothing he could do and offered nothing other than an apology. I told them they need to redesign their website as it is clearly deceiving. Having read previous reviews, we had no issues with our in room air conditioning - it was in fact, very effective. The patio door would not lock, but I was not concerned as we were tw
165 Reviews