Hamilton Island Holiday Homes

Hidden Cove's comfy beds and air conditioning were praised for providing relief from the hot weather. Guests also appreciated the ocean view and central location near amenities.

I regret not reading the reviews of Hamilton Island before taking my family from the United States to Hamilton Island for holiday. In retrospect, i would not have gone there. So many things went wrong. The service is poor. The staff is rude, argumentative and the infrastructure is lacking. To begin with, they ask the guests to fill out a form about flights, dates, travel, arrivals ect... but when we arrived, they had none of that, so we had to fill it out all over again. This was a precursor to the rest of our stay. They gave us the wrong keys to the home we rented (again, a precursor, because the home was awful). So, we had to get back in our buggy and drive back down the mountain to get the correct keys. Only to find out that all the staff had left the arrival area by then. So, we had to search for someone to give us the correct keys. We arrived at our " holiday home, Heleconia 11, and it was terrible. The front door was peeling, it smelled inside like mildew, the curtains in the bedroom were falling down, the windows were filthy, the sofa had holes in it. The air-conditioning was leaking water on the rug. It was like a frat house. Awful. After contacting the "front desk" about 2 hours later, there was no solution to move us. Ultimately, we had to take the situation in our own hands and found the last Air Bnb on the island, which was a life saver. I contacted the front desk, email and called no less than 6 times and did not hear back from them until the after we left the original property. We still have not been reimbursed for the week we paid for. Cruise Whitsunday for diving tour: If you are planning on diving, DON'T sign up for this all day " tour". It should not even be a " dive boat tour". It is like being on Carnival Cruise Lines, there are way too many people, with way too many activities planned on one vessel. It was chaotic, poor service, rude staff and the dive was awful. We came from the States to the Great Barrier Reef to dive, and it was a poor experience. That is really crazy. If you go, use a local Padi or Naui dive group. Overall, the dining and bar experieneces also had similarly bad, rude service. Too many to go into more details. The management and owners of Hamilton Island need to get a grip and fix the awful experience. It is a gorgeous location and should be quite a magical experience, but it absolutely is not.

1st time on the island and what a delight. Spotless, relaxing and a paradise feeling. In some ways it was like living on a film set with all the buggies flying around as the only mode of transport. Beautiful beaches, restaurants and facilities. Would definitely go back