Grotto Bay Beach Resort

Where do I start? Grotto Bay is one of the most beautiful resorts we’ve ever been to from the Plush landscaping, gorgeous beach, heated swimming pool, hot tub gym and of course I hate to even mention because I don’t want many people to know about it that awesome underground grotto cave where you can swim is one of the most awesome experiences we’ve ever had. It’s perfectly located right next-door to the Swizzle inn and directly across the street, the world famousblue hole! The staff is super friendly. I have to give a special shout out and thank you to Rob the manager who just made our vacation the very best it could be he’s one of the nicest guys you’ll ever meet. The rooms were super clean. The sheets and bedding were brand new. They even had a place to charge the scooters and our electric cars for free right outside the room. I just have to say if you’re thinking about going to Bermuda and not staying at the grotto Bay resort, you’re making a big mistake!!!!! A1 job to the whole staff for making our vacation fabulous!!!! can’t wait to stay again!!!!!

Our stay at Grotto Bay was wonderful. We stayed for 9 nights in September and were thrilled with the room, cleanliness, staff and grounds. The spa was great, I’ve never had a massage in a cave before but can’t wait to do it again now. We also enjoyed swimming in Cathedral cave on the property, it was cold and you have to be careful on the stairs down but worth it. We snorkeled right from the beach to see coral, fish and a shipwreck. We primarily used the bus/ferry to get around during our stay and found the central location very convenient. We could jump on the bus just outside the property for a quick ride to St. George’s or the other way to Hamilton and took the ferry to the dockyard from there. With several trips each way while we were there, we definitely got our money’s worth out of the passes. The close proximity meant we could walk to Swizzle Inn, Crystal Caves, Bailey’s Ice cream and Blue Hole park (don’t wear white shoes for that last one). I can’t wait to go back and would recommend this resort if you are visiting Bermuda. Note: this is a big property so talk to them if you have mobility issues. We stayed in the farthest building from the main one and politely said “no thank you” to help with our bags when we checked in. You bet we got help when we checked out. Lol Other than the bags, it just meant a few extra steps for us during our stay.

The resort is beautiful and overall the staff is nice. However I was attacked or harassed by another guest at the resort multiple times and the management or security did not do anything. I spoke to the operations manager Donna. She would not let me speak and told me it’s not her problem and that I had to resolve it myself. That other guest was calling me vulgar names then was trying to hit me no one stood up to stop it or had security come. I had asked Donna for the camera footage she told me she can’t give that to me, but I could get through authority. However if I called authority she said I would be told to leave the resort and find my own accommodation of where I’ll be staying for remainder of the time on the island. She said she spoke to that other guest and she had assured her “she’s not causing problem and just wants to enjoy her vacation”. Somehow the manager Donna was convinced I was the “ trouble maker” when I never called that person names , go near her or talk to her. I was hardly on the resort. After my experience and lack of support from Donna and security I will not stay at that resort ever again.

Gorgeous spot! Knowledgeable and kind staff, ideal spot out of the hotel vibe, great for the exploring couple not looking for the typical chain hotel pool bar monotony. Rent an electric car and tour St. George's amazing bays, and then visit the south beaches on your way to the city of Hamilton - go all the way to the clock tower! Highly recommended.

Just returned home from Bermuda. Stayed at grotto bay. Reviews really fooled us. We arrived around 12:00 and were told we couldn’t not check in till 3. The girl who checked us in was very cold and adamant that we wouldn’t get in till 3. She never told us there was a changing room so we can change to bathing suits while we waited. The room we finally got at exactly 3 was at the far end way down the hill. If I have bad knees or bad back this place is not for you. There is a lot of walking up and down. There is about 3 levels of long steps down and back up to beach and pool with no where to rest. If you go to the pool or beach don’t expect to get anything to drink or eat till exactly 12:00. They have a restaurant and bar but doesn’t open till noon. They have a Gatorade cooler with water. Really!!! Beach is very narrow with 3 man made levels into the rocks. We didn’t do inclusive which they offer so I can’t say hows the food is. Inclusive this does not include room service. We did order coffee, muffin and a fruit bowl $47. Rooms were very sticky and humid even tho Ac was working everything was moist. Called down to front desk for a bar of soap and towels but no one ever showed up. Rooms are offered as ocean view or oceanfront. There is no ocean it’s a bay. Grotto bay is in the bay. We will be returning to beautiful Bermuda but not returning to grotto bay. All other reviews people loved it I guess they are use to sublime resorts.

This is an interesting review as my wife and I actually didn’t have the opportunity to vacation at GB. By way of explanation, my wife and I have had the privilege of visiting Bermuda at least 12 times, including our honeymoon. For our last 2 visits, we had the unique opportunity to stay at GB. Several months ago, we scheduled another vacation at GB for the last week in September. I was constantly in touch with Jonee in reservations concerning our trip. Unfortunately, several weeks ago, my wife developed a serious medical issue. We kept hoping that we could keep our reservation as originally planned. However, my wife’s medical condition did not improve and, as of Monday of this week, my wife’s orthopedic doctor clearly prohibited her from traveling As a result, we reluctantly had to cancel our reservation and trip to GB. However, I am pleased to report that Jonee and Rob the GM, were extremely gracious and understanding about our situation. In our opinion, this is indeed an indication of how GB treats its guests and in indeed an example of Bermudian culture. Again, thanks to Jonee and Rob!!! Jeff Beekman PS we will return to GB for many more vacations!!!!

Grotto Bay is set in a lovely location. It's in the north, near St Georges and some lovely beaches. It has it's own pool and a private beach is just a few steps away. Beautiful sand and gin-clear sea. The hotels claim to fame is that it has an all-inclusive option but you need to think about that. If you plan to stay on site a lot and have meals and drinks in-house it could be a good deal. But we wanted to get out and see Bermuda so we only had breakfast (which was very good). Top tip: just one of your party could go all-inclusive and if they order the drinks all day you could be on to a winner. The rooms were exceptional. We had adjoining rooms in one of the Lodges (332 & 333 in Devonshire). Contemporary design, clean, comfortable, everything you could need plus beautiful sea views. One of the nicest rooms we've ever stayed in. Helpful staff, a laid back atmosphere and plenty of amenities on site. The bar area is small and a bit disappointing but they're building a brand new extension which will solve this and should be ready by the end of '24. Bermuda has a super bus service all over the island. Get out and explore: the Naval Dockyards, Hamilton, south shore beaches, St Georges, Clearwater and many more. A short walk from the hotel is a small national park with several lagoons you can swim in surrounded by fish of all shapes and colours. Bermuda is pricey as everything's imported; a beer is £9, steak dinner £40, pizza meal £20, T-shirt £30 and they've just introduced a mandatory 18% service charge on bills which I really dislike. But there are restaurants and bars off the tourist track where prices are a little more reasonable - ask the taxi drivers. Finally, our thanks to the most important people of all - the Bermudans. They're warm welcome made the holiday special. Thank you. Will we go back - yes! Will we stay at the Grotto - yes!

I returned to Bermuda for the first time since 2006, surprising my wife (her first time) for her birthday. We decided to stay at GB and we could not have had a better time. Initially we were scheduled to arrive on 8/18 and seriously considered cancelling due to the pending hurricane. However, the folks at Grotto Bay easily allowed us to push our entire trip back two days with no issues whatsoever. We arrived just in time for our cave massages which, even if you don't stay at the resort, should experience at least once. I also enjoyed waking up (most of the time before the chickens), to work out on the pier and catch each morning's sunrise before venturing out and about on the island. Because my wife and I were on the go so much we declined the all inclusive package, but we still found ourselves dining at the restaurants on the resort several times - and enjoyed each meal thoroughly. We found the service to be second to none- our rooms were pristine, and the staff were more than helpful with any and all requests we may have had. As we begin to think about a return trip (this time with our kids), Grotto is at the very top of the list as it provides a combination convenience, accessibility (to a number of hot spots on the island) affordability, and can serve as its own destination spot for couples and families alike as there is plenty to do onsite or nearby. A+++++ experience.

We have been visiting Grotto Bay for many years and have been very happy with it. A beautiful location and the service is top notch. The new renovations are wonderful and we’re looking forward to seeing them completed when we return next year!