Scandic Aulanko

The room was really hot. The only air conditioning was a fan. It was one of the hottest days of the summer, so sleeping was very difficult as the room must have been around 30°C. The same applied to breakfast – it was uncomfortably warm. The spa was nice and located in a really beautiful spot. However, the interior and the overall appearance of the place could definitely use some improvement. For example, the floor was damaged in several areas. The beds were uncomfortable. The staff, on the other hand, were excellent – very professional and customer-oriented.

We stayed at Scandic Aulanko during the Wanaja Festival and had high expectations for our visit, especially given that we had booked a Superior room with a sauna (room 401). Unfortunately, the experience was below expectations in several key areas. Firstly, the shower in our room only provided cold or barely warm water. Hotel maintenance did come to inspect the issue and acknowledged the problem, stating they would try to get a plumber. However, the issue was never resolved, and we were not updated at any point. At check-out, the matter was simply apologized for, but no gesture of goodwill or compensation was offered – which felt dismissive considering the inconvenience. The room itself was dated and lacked air conditioning, which was surprising for a Superior category room. Luckily, the weather was not too hot during our stay, but this could have been a major issue during warmer days. Secondly, the breakfast experience was unpleasant due to small birds (sparrows) flying freely inside the restaurant, landing on tables, eating food from the buffet, and even defecating on furniture. Several guests pointed this out to the staff, but they seemed unaware of the hygiene concerns this posed. This is clearly not a one-time issue, as the birds appeared to be very familiar with the space. We appreciate that the hotel is in a scenic location and has potential, but our experience suggests that both maintenance and hygiene standards require serious attention. With proper follow-up and proactive service recovery, the stay could have been salvaged – but as it stands, we left disappointed.

Excellent time at the spa, terrfic food at Little Italy restaurant and a nice night on top of that. Will visit again.