Renaissance Hamburg Hotel Reviews

Hotel is located very near to train station. Stayed for 3 nights and we love this place. Breakfast is delicious though the same everyday, hope they can improve through alternating the breakfast menu. Gym is spacious and well equipped. Housekeeping is decent and beds are comfy. Counter staff is very friendly and helpful. Overall a nice hotel which we highly recommend.

Hotel staff was so friendly and professional Only one problem is that there was no empty parking lot

It was a good stay with good location, only that no air conditioning during my stay. the room was stuffy in daytime. Staff brought me the fan for the nights.

Location is good which is just two minutes walk from train station. Breakfast buffet is worth to have it, there are different selections of food and a very nice coffee to start a day. Friendly staff in reception but the waiting time for check in is a bit long , maybe it was the peak time. A bit disappointed of No slipper was offered in my room. Overall it is a nice hotel which can be recommended.

To visit Guan Guan/ROFIN, it is inconvenient and expensive to take a taxi outside the city. A trip costs easily 30-50 euros. So I applied to upgrade the accommodation standard. To visit Guan Guan/ROFIN, it is inconvenient and expensive to take a taxi outside the city. A trip costs easily 30-50 euros. So I applied to upgrade the accommodation standard.

The location is very convenient. It is very close to the City Hall Square. On the way to the City Hall Square, you will pass by a boutique street. You can find all the major famous brands in the world on the boutique street. Shopping is very convenient, but the room is small and very compact.

Friendly staff, good breakfast, comfortable room, great location

The location is very good, very close to the surrounding attractions. The room is very nice and has air conditioning.

Very good, very convenient for shopping and close to tourist spots

The room was clean and nice. I didn't use it, but there was a gym and the location was good. The Christmas market was within walking distance. I especially enjoyed the breakfast.

The room is very good, close to the city hall, there are many luxury stores nearby, close to the subway entrance, and it is convenient to go anywhere. Facilities: The facilities are not new, but they are in good condition. Service: The service staff is very nice, warm and thoughtful. Sanitation: Clean and hygienic. Environment: In the city center, the environment is very good.

Facilities: Exquisite Hygiene: clean Environment: good

The service attitude of the hotel is extremely poor. I canceled the hotel once before because the itinerary was not confirmed, and Ctrip has given a full refund. But when I arrived at the hotel, a woman at the front desk told me that I had two reservations and that I had to pay for the other one before I could check in. I said that I had canceled it and the money was refunded! The woman kept chattering as if she wanted to eat someone. I said I would let Ctrip handle it. Finally, Ctrip called back and said there was a problem with the hotel system and the latest status had not been updated! You really can’t go to this burger if you can’t help but take a taxi to the hotel, to the luxury store, to the airport to check in, to the customs for tax refund! Nowhere is normal! Nowhere is anyone trying to steal money! If you don’t speak English or German well, don’t travel here. I lost my passport holder and 3,500 cash in a luxury store! I never want to go to this damn place again

The room was very clean and very well furnished The reception was very friendly and helpful. Room service was perfect Breakfast was excellent, very extensive and varied We would love to come back